Conversation
supportI have sent an inquiry via the simplefilelist.com contact form at least twice with no response. Questions below. 1.) According to the changelog I saw but can’t seem to find again, the Simple File List PRO plugin on my client’s site is up to date (PLEASE CONFIRM THE CURRENT VERSION NUMBER OF THE SFL PRO PLUGIN). However, it’s not been updated in a LONG time and it’s going to start getting flagged by Wordfence as abandoned. When is the plugin going to be updated again? Is it still supported? 2.) How do I access my current license/account for renewal if/when it’s updated? I tried going to the https://account.simplefilelist.com/ URL and doing a password reset there, too, and it never came. Thanks.
Hello, Sorry that I have not received your inquiries. Please utilize the Support Ticket System rather than using email. Go to: https://simplefilelist.com/get-support/ Also, please review the page on the website, linked in the main menu under support, where you can see the latest version information about all forms of SFL: https://simplefilelist.com/latest-versions/ Going forward, I can only provide PRO support using the Ticket System, as it is against the rules to addresses these here. https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products Thank you, Mitch
I tried doing a password reset at https://simplefilelist.com/get-support/ and at https://account.simplefilelist.com/ and I never get the emails. I need help accessing my account so I CAN submit support inquiries. If you aren’t getting the contact form submissions and I am not getting the password reset emails from the SFL site, maybe you should check mail delivery for the site? Are you able to at least answer if/when the PRO plugin will be updated again or if it’s still supported? Thanks! This reply was modified 10 months, 3 weeks ago by emgb_520 . This reply was modified 10 months, 3 weeks ago by emgb_520 .
Hello, There must be something going on between our emails if I cannot receive yours and you cannot receive mine. I am getting mail from others and people are using the ticket system. Yes, it is still supported, which is why I would like you to contact me for support. support@simplefilelist.com or try mitch@elementengage.com
If I email, can you please help me get access to my account at simplefilelist.com? Thanks!
Of course
Gentle reminder: this is not a conversation for here. For pro or customer support, please contact the developer on their site. This includes pre-sales information. As the developer is aware, customers may not be supported on this site. https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products
Hello, Sorry that I have not received your inquiries. Please utilize the Support Ticket System rather than using email. Go to: https://simplefilelist.com/get-support/ Also, please review the page on the website, linked in the main menu under support, where you can see the latest version information about all forms of SFL: https://simplefilelist.com/latest-versions/ Going forward, I can only provide PRO support using the Ticket System, as it is against the rules to addresses these here. https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products Thank you, Mitch
I tried doing a password reset at https://simplefilelist.com/get-support/ and at https://account.simplefilelist.com/ and I never get the emails. I need help accessing my account so I CAN submit support inquiries. If you aren’t getting the contact form submissions and I am not getting the password reset emails from the SFL site, maybe you should check mail delivery for the site? Are you able to at least answer if/when the PRO plugin will be updated again or if it’s still supported? Thanks! This reply was modified 10 months, 3 weeks ago by emgb_520 . This reply was modified 10 months, 3 weeks ago by emgb_520 .
Hello, There must be something going on between our emails if I cannot receive yours and you cannot receive mine. I am getting mail from others and people are using the ticket system. Yes, it is still supported, which is why I would like you to contact me for support. support@simplefilelist.com or try mitch@elementengage.com
If I email, can you please help me get access to my account at simplefilelist.com? Thanks!
Of course
Gentle reminder: this is not a conversation for here. For pro or customer support, please contact the developer on their site. This includes pre-sales information. As the developer is aware, customers may not be supported on this site. https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products