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review · 1 starsIf you like free version, stay with it. I’ve payed for the pro version after having created a few tables with the free one. The pro version is not bad at all in itself, don’t get me wrong, but it’s not compatible with the free version, so either start straight with the pro from day 0, or stay with the free. You’ll have to recreate your tables, no automatic migration provided. Even then, some features of the free are missing or incompatible in the pro. I think the pro is a complete rewrite that mimicks the free version output, but sometimes fails to do so. Even the shortcode name is not the same. Column spacing in the free version can be specified in pixels, while in the pro version you can’t. The author says it’s better not to use pixels, because of responsive design. I like to choose for myself instead. The pro version does not always keep the columns on the same row, even if you specify how many columns you want in a row and even if there is space for them. The free version automatically alternates feature rows backgrounds, the pro version forces you to set the alternate colors. The free version correctly aligns the feature labels boxes with the feature rows, the pro version does not if you change the font sizes. The free version has rounded corners, the pro version does not. The plugin author pretends it’s me not finding the right options to set and he offered help asking me the admin credentials to my customers websites. That’s not the way to go for me, I want to be able to use the plugin myself, I want documentation of the plugin, I don’t want to depend on someone else for every problem the free version did not have and the pro version does have instead, even if the problem is only me not finding the right option. I asked for a refund, because, even if there is no trial offered on the website, a refund would have at least somehow solved the problems I’ve found, but the author (rightfully) refused. I told the author that I would leave a negative feedback then, and he replied he suffers from blood cancer and I could not damage him any worse. The reason for this review is not damaging the author (which, btw, is not the only one with some grave disease), but it is to make others know about my experience.
Everything you are telling here is about the pro version! I am not sure that is it OK or not!! Because, this review system is for the free version, not for pro version. You said that free version is better than pro. Then, why don’t you give 5 star ratings for free version? I will request to WordPress moderators to review this review. Is it OK to give review for the pro version here?
*Looks* Everything you are telling here is about the pro version! I am not sure that is it OK or not!! @moviehour It is perfectly OK. You made it OK when you linked your plugin page in WordPress.ORG to your “premium” version. I’ve removed modlook please do not use it for this reason. This is a valid review and it stays. This should not be a surprise for you as it’s come up before. https://wordpress.org/support/topic/unprofessional-3/?view=all#post-8131525
@moviehour : if there were two different rating systems here, one for the free version and one for the premium version, I’d certainly rate 4* or 5* the free one. However that’s not the case, and doing that here would mislead others to think the premium version has been as good for me as the free one. You really should not take these reviews as a problem. I always look at reviews before buying anything, but I take negative ones into account only if the seller does not reply at all, or if he replies like you’ve replied to me, e.g. telling me it is my fault and that it’s me not understanding. Your problem is not a negative review, your problem is how you reply to it and what you do to turn it into a positive one. If the seller shows effort to understand and really help the customer who gave a negative rating, that negative rating does not exist to me. I think many others act like this. I must admit you actually tried helping me when you replied to my tickets in your ticket system, but only when the problems I reported actually had a solution. In other cases, your worst (but not only) mistake was to reply me “prove it” when I told you the columns were wrapping to the next line. If I tell you they do, it means they do: what reason on earth could I have to lie? I have better ways to waste my time if I want. Another mistake was to assume I was damaging you on purpose and bringing your disease into the mix. And then I could go on, but this is not the right place for that. @jdembowski : if possible, please give moviehour one last chance to constructively reply to my review above before closing this as off topic, thanks. This reply was modified 9 years, 4 months ago by lucrus . This reply was modified 9 years, 4 months ago by lucrus . This reply was modified 9 years, 4 months ago by lucrus .
You told me that columns were wrapping to the next line. I asked you to give me the page URL where the pricing table is displaying so that I can give you a solution for that. But, you refused to share the page URL. There are thousands of themes out there and one developer can never give guaranty that the plugin CSS will not conflict with the theme CSS. It happen, that’s why developers give support their client to overcome from this type of issues. All the problems you have mentioned here can be solved easily if you cooperated. It is difficult to imagine the problem only by listening you. I gave you two options, but you refused everything, cause somehow you were not feeling secured to share your website. I have given many of my pro clients support by taking the access of their WordPress admin panel. It helps to find out the issues easily. What you did? Asked for a refund without giving me any chances to help you out! You have written so many things against my plugin here! The time you have spend to write this review, within this time all of your problems can be solved easily if you cooperated! I can refund you the money if only I failed to give you proper support. Just because of some little issues you cannot ask for a refund without giving me any chance to help you out. In this way, I can’t do business! This is not any physical product that you return and I refund the money. It is a software, which you can’t return once you get it. Then also, every seller has a policy to refund money only if they failed to give proper support to their clients. Thank you.
Everything you are telling here is about the pro version! I am not sure that is it OK or not!! Because, this review system is for the free version, not for pro version. You said that free version is better than pro. Then, why don’t you give 5 star ratings for free version? I will request to WordPress moderators to review this review. Is it OK to give review for the pro version here?
*Looks* Everything you are telling here is about the pro version! I am not sure that is it OK or not!! @moviehour It is perfectly OK. You made it OK when you linked your plugin page in WordPress.ORG to your “premium” version. I’ve removed modlook please do not use it for this reason. This is a valid review and it stays. This should not be a surprise for you as it’s come up before. https://wordpress.org/support/topic/unprofessional-3/?view=all#post-8131525
@moviehour : if there were two different rating systems here, one for the free version and one for the premium version, I’d certainly rate 4* or 5* the free one. However that’s not the case, and doing that here would mislead others to think the premium version has been as good for me as the free one. You really should not take these reviews as a problem. I always look at reviews before buying anything, but I take negative ones into account only if the seller does not reply at all, or if he replies like you’ve replied to me, e.g. telling me it is my fault and that it’s me not understanding. Your problem is not a negative review, your problem is how you reply to it and what you do to turn it into a positive one. If the seller shows effort to understand and really help the customer who gave a negative rating, that negative rating does not exist to me. I think many others act like this. I must admit you actually tried helping me when you replied to my tickets in your ticket system, but only when the problems I reported actually had a solution. In other cases, your worst (but not only) mistake was to reply me “prove it” when I told you the columns were wrapping to the next line. If I tell you they do, it means they do: what reason on earth could I have to lie? I have better ways to waste my time if I want. Another mistake was to assume I was damaging you on purpose and bringing your disease into the mix. And then I could go on, but this is not the right place for that. @jdembowski : if possible, please give moviehour one last chance to constructively reply to my review above before closing this as off topic, thanks. This reply was modified 9 years, 4 months ago by lucrus . This reply was modified 9 years, 4 months ago by lucrus . This reply was modified 9 years, 4 months ago by lucrus .
You told me that columns were wrapping to the next line. I asked you to give me the page URL where the pricing table is displaying so that I can give you a solution for that. But, you refused to share the page URL. There are thousands of themes out there and one developer can never give guaranty that the plugin CSS will not conflict with the theme CSS. It happen, that’s why developers give support their client to overcome from this type of issues. All the problems you have mentioned here can be solved easily if you cooperated. It is difficult to imagine the problem only by listening you. I gave you two options, but you refused everything, cause somehow you were not feeling secured to share your website. I have given many of my pro clients support by taking the access of their WordPress admin panel. It helps to find out the issues easily. What you did? Asked for a refund without giving me any chances to help you out! You have written so many things against my plugin here! The time you have spend to write this review, within this time all of your problems can be solved easily if you cooperated! I can refund you the money if only I failed to give you proper support. Just because of some little issues you cannot ask for a refund without giving me any chance to help you out. In this way, I can’t do business! This is not any physical product that you return and I refund the money. It is a software, which you can’t return once you get it. Then also, every seller has a policy to refund money only if they failed to give proper support to their clients. Thank you.