preview image not loading

hi there, i am not sure if this is the right place to ask. it seems somewhat deserted here. but i try… when i use the scroll arrows (auto play not activated) the next images slidin in are not loading. just a blank placeholder. what could be the problem? thanks a lot! kai This topic was modified 3 years, 7 months ago by kai . Hi @iturtle , Sorry for the inconvenience. The next slide of product may not contain image. That’s why it shows a blank placeholder. Please give us your webpage where you have faced the problem. Thank you. Pluginic Team hi there, this problem is a minor one and i found a way around it. i am more concerned that i dont get support when there are major issues with an update like here: https://wordpress.org/support/topic/broken-sinc3-30-11-22/ please let us know what is going on and why there is no support from your side. i still have not updated to a newer version since then. not being able to save and have a completely broken plugin does not make me trust the plugin anymore. best wishes, kai Hello @iturtle , I have answered the topic in the link you provided. We were actually busy with our new premium product. We are really really sorry for the inconvenience. Please consider your feedback → https://wordpress.org/support/topic/no-sign-of-life-from-developer/