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supportSo I spent a few hours trying to figure out why anyone trying to create an account at checkout was getting a generic error. After disabling all non-WooCommerce plugins and then turning them on in batches I was able to confirm your plugin was the culprit. I had WooCommerce Checkout toggled off so there was no Turnstile display but there must be a hidden one or something. This problem is only related to the WooCommerce > Settings > Accounts & Privacy option “Allow customers to create an account during checkout”. It does not affect the automatic creation of accounts for customers setting up subscriptions. It also doesn’t matter which related options are on or off including “When creating an account, automatically generate an account username for the customer based on their name, surname or email” and “When creating an account, send the new user a link to set their password”. On a related note it is very frustrating deactivating and reactivating your plugin. After reactivation the previous keys are still there but when you click Connect the Site Key gets a red outline. This requires rotating the Secret Key which the plugin will then accept despite the old one still being valid. This was a huge pain given CloudFlare’s 2 hour waiting period on rotating keys.
Please share the URL where you’re facing the problem. Sending us a Screen-Recorded Demonstration Video would be even better for us to understand. We’re here to assist you. Thank you!
A url can’t be provided, it’s the checkout page which can only be accessed by placing items in a cart. I had to turn off account creation because we don’t have an alternative to protecting our forms. This requires you to have a WooCommerce test site and turn on the create account option I indicated the full path to, adding an item to the cart, going to checkout and ticking the box to create an account. Once you place the order you’ll get a generic “we’re unable to place your order” at the top of the page. The only way to complete the checkout is unticking the create account box, or disabling your plugin and hitting refresh.
Sharing a Screen-Recorded Demonstration Video would help us understand better. We’re here to assist you. Thank you!
Since this thread has remained inactive and you are not responding, We are assuming that your issue has been resolved and we are going to mark it as resolved now. Please feel free to open a new one if you have any further questions. Thank you!
Please share the URL where you’re facing the problem. Sending us a Screen-Recorded Demonstration Video would be even better for us to understand. We’re here to assist you. Thank you!
A url can’t be provided, it’s the checkout page which can only be accessed by placing items in a cart. I had to turn off account creation because we don’t have an alternative to protecting our forms. This requires you to have a WooCommerce test site and turn on the create account option I indicated the full path to, adding an item to the cart, going to checkout and ticking the box to create an account. Once you place the order you’ll get a generic “we’re unable to place your order” at the top of the page. The only way to complete the checkout is unticking the create account box, or disabling your plugin and hitting refresh.
Sharing a Screen-Recorded Demonstration Video would help us understand better. We’re here to assist you. Thank you!
Since this thread has remained inactive and you are not responding, We are assuming that your issue has been resolved and we are going to mark it as resolved now. Please feel free to open a new one if you have any further questions. Thank you!