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supportHello, I’m trying to use the plugin. I’ve setup an OpenAI API key with GPT-4o. The plugin installation is fine. However, translating isn’t working when trying to translate an Elementor page. Demo video: https://streamable.com/nwux8p My steps: 1. Installed plugin 2. Configurated OpenAI Key & Selected model (GPT-4o) 3. Go to Posts (“Articles” in French) 4. Selected a Post and hitted Translate in the right column 5. Selected the target language (Spanish), waited for translation to finish 6. In the translated page, the title, Elementor content and Yoast content is still in French and not in Spanish like wanted I wanted to buy the full licence to translate the full website to 5 languages, but this is blocking me. Any ideas what’s wrong here and how I could translate correctly ? Vincent
Hi Vincent, isn’t translating only the body and the Yoast data? Or nothing at all? You can check in the logs (from the plugin settings page) if you see some error message. Otherwise please let me know the version of Elementor you have.
Hi, It turns out my OpenAI organisation id key was not correct. The issue is fixed now. However, I have noticed that even when an error like that is happening (and the translation is not happening), the interface stills shows” complete!” on the translation even tho it was not completed. Maybe adding an error tooltip would help ? Regards
I’ve spoken too soon. Sometimes the translation happens, but most of the time (in 70% of the case – and if I add more than 1 language, in 100% of the cases) it load undefinitively (for 15+ minutes without translation happening). Pages size are 500-700 words at most. Here’s what I see in the console when trying to translate a page: https://ibb.co/5xnrvMx9 Here’s what the plugin logs shows: https://ibb.co/xSxyFXnT
Sometimes the translation happens, but most of the time (in 70% of the case – and if I add more than 1 language, in 100% of the cases) it load undefinitively yeah this may happen if the cron is not set, because the script is too long and the process is killed by the webserver. Would you be able to set the cron up?
Hi @greentreelabs , I got the same issue as @eracles . Posts keep translating forever and I dont get any error log. Is there a documentation on how to set up the cron?
Hi, did you check for some errors in the logs? You find them in PolylAI Translator > Translations > at the bottom of the page. Instructions to setup the cron can be found in in PolylAI Translator > Local settings, you’ll find a button “Show me how to set up the cron”
Hi @greentreelabs , I set up the cron but the translations still keep running endlessly. Is there any way to check if the cronjob is executed correctly?
Hi @janneff22 , you can check everything in the logs. In Translations page in the app, check the history and make sure it looks good and then on the bottom click on Show logs and you can check your logs and see if you have any errors. Additionally, when you setup your cron job, you can store the cron output in a txt log file and check it. Its not needed but just to check. Setting this depends on your hosting, its different setup depending on what your hosting server uses. Please reach out to your server support for setting this. Thanks
Hi Vincent, isn’t translating only the body and the Yoast data? Or nothing at all? You can check in the logs (from the plugin settings page) if you see some error message. Otherwise please let me know the version of Elementor you have.
Hi, It turns out my OpenAI organisation id key was not correct. The issue is fixed now. However, I have noticed that even when an error like that is happening (and the translation is not happening), the interface stills shows” complete!” on the translation even tho it was not completed. Maybe adding an error tooltip would help ? Regards
I’ve spoken too soon. Sometimes the translation happens, but most of the time (in 70% of the case – and if I add more than 1 language, in 100% of the cases) it load undefinitively (for 15+ minutes without translation happening). Pages size are 500-700 words at most. Here’s what I see in the console when trying to translate a page: https://ibb.co/5xnrvMx9 Here’s what the plugin logs shows: https://ibb.co/xSxyFXnT
Sometimes the translation happens, but most of the time (in 70% of the case – and if I add more than 1 language, in 100% of the cases) it load undefinitively yeah this may happen if the cron is not set, because the script is too long and the process is killed by the webserver. Would you be able to set the cron up?
Hi @greentreelabs , I got the same issue as @eracles . Posts keep translating forever and I dont get any error log. Is there a documentation on how to set up the cron?
Hi, did you check for some errors in the logs? You find them in PolylAI Translator > Translations > at the bottom of the page. Instructions to setup the cron can be found in in PolylAI Translator > Local settings, you’ll find a button “Show me how to set up the cron”
Hi @greentreelabs , I set up the cron but the translations still keep running endlessly. Is there any way to check if the cronjob is executed correctly?
Hi @janneff22 , you can check everything in the logs. In Translations page in the app, check the history and make sure it looks good and then on the bottom click on Show logs and you can check your logs and see if you have any errors. Additionally, when you setup your cron job, you can store the cron output in a txt log file and check it. Its not needed but just to check. Setting this depends on your hosting, its different setup depending on what your hosting server uses. Please reach out to your server support for setting this. Thanks