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supportHi Support team I have installed the plugin and configured the portfolio detail page not working There has been a critical error on this website. Learn more about troubleshooting WordPress YOur demo page also not working showing same error https://demo.radiustheme.com/wordpress/plugins/portfolios/ The page I need help with: [ log in to see the link]
Hi @gunadurai Sorry for the unfortunate behavior. We will check our plugin and will push an update soon to fix the errors for the portfolio details page. It will be very helpful if you can share your WordPress version, the server PHP version, and the server error log. It will help us to identify the root cause of the error and will help us to fix it quickly. Thank you. have a nice day.
Hi @gunadurai We have tested our plugin but didn’t find any issues with the detail portfolio page. Please provide your server error log so that we can identify the problem and work on debugging it. Also, our demo site is up & running with the latest version of the Portfolio plugin (the error was caused by some other 3rd party plugin). Please check out the details page demo link from here: https://demo.radiustheme.com/wordpress/plugins/tlp-portfolio/portfolio-wordpress-theme/ . Thank you. Have a nice day.
Hi SM Rafiz, Thank you for your reply Below error showing when enable WP BEBUG: TRUE Detail page link: https://www.koodutrust.org/projects/life-skills-training/ Fatal error: Uncaught Exception: Template /templates/single-portfolio.php in plugin dir /var/www/vhosts/astonishtech.com/koodutrust.org/wp-content/plugins/gainlove-core/ not found. in /var/www/vhosts/astonishtech.com/koodutrust.org/wp-content/plugins/gainlove-core/inc/class-template-loader.php:77 Stack trace: #0 /var/www/vhosts/astonishtech.com/koodutrust.org/wp-content/plugins/gainlove-core/inc/class-template-loader.php(33): Osf_Template_Loader::locate() #1 /var/www/vhosts/astonishtech.com/koodutrust.org/wp-includes/class-wp-hook.php(308): Osf_Template_Loader::templates() #2 /var/www/vhosts/astonishtech.com/koodutrust.org/wp-includes/plugin.php(205): WP_Hook->apply_filters() #3 /var/www/vhosts/astonishtech.com/koodutrust.org/wp-includes/template-loader.php(104): apply_filters() #4 /var/www/vhosts/astonishtech.com/koodutrust.org/wp-blog-header.php(19): require_once('...') #5 /var/www/vhosts/astonishtech.com/koodutrust.org/index.php(17): require('...') #6 {main} thrown in /var/www/vhosts/astonishtech.com/koodutrust.org/wp-content/plugins/gainlove-core/inc/class-template-loader.php on line 77
Hi @gunadurai It seems the error is generated from your theme core plugin (gainlove-core). Your theme may be in conflict with our plugin. Can you please temporarily switch the theme to the default twenty-twenty-one theme and check if the portfolio details page is working or not? If the portfolio details page is working with the default theme, then your theme is causing the issue. In that case, you may need to discuss the problem with the theme developer. Hope that helps. Thank you.
Hi @gunadurai Sorry for the unfortunate behavior. We will check our plugin and will push an update soon to fix the errors for the portfolio details page. It will be very helpful if you can share your WordPress version, the server PHP version, and the server error log. It will help us to identify the root cause of the error and will help us to fix it quickly. Thank you. have a nice day.
Hi @gunadurai We have tested our plugin but didn’t find any issues with the detail portfolio page. Please provide your server error log so that we can identify the problem and work on debugging it. Also, our demo site is up & running with the latest version of the Portfolio plugin (the error was caused by some other 3rd party plugin). Please check out the details page demo link from here: https://demo.radiustheme.com/wordpress/plugins/tlp-portfolio/portfolio-wordpress-theme/ . Thank you. Have a nice day.
Hi SM Rafiz, Thank you for your reply Below error showing when enable WP BEBUG: TRUE Detail page link: https://www.koodutrust.org/projects/life-skills-training/ Fatal error: Uncaught Exception: Template /templates/single-portfolio.php in plugin dir /var/www/vhosts/astonishtech.com/koodutrust.org/wp-content/plugins/gainlove-core/ not found. in /var/www/vhosts/astonishtech.com/koodutrust.org/wp-content/plugins/gainlove-core/inc/class-template-loader.php:77 Stack trace: #0 /var/www/vhosts/astonishtech.com/koodutrust.org/wp-content/plugins/gainlove-core/inc/class-template-loader.php(33): Osf_Template_Loader::locate() #1 /var/www/vhosts/astonishtech.com/koodutrust.org/wp-includes/class-wp-hook.php(308): Osf_Template_Loader::templates() #2 /var/www/vhosts/astonishtech.com/koodutrust.org/wp-includes/plugin.php(205): WP_Hook->apply_filters() #3 /var/www/vhosts/astonishtech.com/koodutrust.org/wp-includes/template-loader.php(104): apply_filters() #4 /var/www/vhosts/astonishtech.com/koodutrust.org/wp-blog-header.php(19): require_once('...') #5 /var/www/vhosts/astonishtech.com/koodutrust.org/index.php(17): require('...') #6 {main} thrown in /var/www/vhosts/astonishtech.com/koodutrust.org/wp-content/plugins/gainlove-core/inc/class-template-loader.php on line 77
Hi @gunadurai It seems the error is generated from your theme core plugin (gainlove-core). Your theme may be in conflict with our plugin. Can you please temporarily switch the theme to the default twenty-twenty-one theme and check if the portfolio details page is working or not? If the portfolio details page is working with the default theme, then your theme is causing the issue. In that case, you may need to discuss the problem with the theme developer. Hope that helps. Thank you.