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supportHello, when I move a project up or down in the portfolio editor and save, the moved project turns into a copy of the project it replaced in the order. Descriptions and additional images in the entire portfolio either dissapear or move to a different project than the one they belong to. This seems to be a critical bug, making the entire ‘change order of images’ function useless and adding projects to portfolio difficult. I am using the free version.
Dear @kajakajaadmn , Thanks for the topic. Our Dev Team has checked and hasn’t encountered such an issue on our end. Please see the video below: View post on imgur.com In order to investigate the case you are experiencing, we will need additional information. Please provide us the following information: The plugin version you are using Your WordPress version Your PHP version The WordPress theme you are using A short video where the issue you are facing is clearly visible. If you have a caching plugin, please temporarily deactivate it and recheck the issue. Let us know how this goes for you. Looking forward to hearing back from you. Thank you.
Im going to try and provide all info: plugin is on 1.5.0 free WordPress 6.8.1 PHP 8.1.14 Astra theme free https://imgur.com/a/Yf3k9gx I am currently using no caching plugin I am working in Fire fox, the same problem happens also in Edge. Thank you for your help
Dear @kajakajaadmn , Thanks for the reply. Our developers have reviewed the case and found an issue. Please contact us via this link , so we can provide you with a fixed zip file as soon as possible. Also, we will surely fix the issue in the upcoming update of the plugin and will let you know about it. Looking forward to hearing back from you. Thank you.
For other readers, we are closing the ticket as the customer contacted us via email, and we provided a fixed zip file accordingly. Thank you.
Dear @kajakajaadmn , Thanks for the topic. Our Dev Team has checked and hasn’t encountered such an issue on our end. Please see the video below: View post on imgur.com In order to investigate the case you are experiencing, we will need additional information. Please provide us the following information: The plugin version you are using Your WordPress version Your PHP version The WordPress theme you are using A short video where the issue you are facing is clearly visible. If you have a caching plugin, please temporarily deactivate it and recheck the issue. Let us know how this goes for you. Looking forward to hearing back from you. Thank you.
Im going to try and provide all info: plugin is on 1.5.0 free WordPress 6.8.1 PHP 8.1.14 Astra theme free https://imgur.com/a/Yf3k9gx I am currently using no caching plugin I am working in Fire fox, the same problem happens also in Edge. Thank you for your help
Dear @kajakajaadmn , Thanks for the reply. Our developers have reviewed the case and found an issue. Please contact us via this link , so we can provide you with a fixed zip file as soon as possible. Also, we will surely fix the issue in the upcoming update of the plugin and will let you know about it. Looking forward to hearing back from you. Thank you.
For other readers, we are closing the ticket as the customer contacted us via email, and we provided a fixed zip file accordingly. Thank you.