WPIntell

Source evidence

Popup is only working when logged in

Simple Exit Notifier · support · 2025-03-24T13:19:00+00:00

mixedsentiment
mediumseverity
0.84relevance
3replies
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Conversation

support
glasoline resolved
The plugin works well when i am logged in as an administrator, but simply does nothing if not. Is there a solution to this or am i missing something? Thanks in advance. Hi @glasoline Thanks for reaching out. What you’re describing—where the popup shows when you’re logged in but not for other users—can sometimes happen due to a few common reasons. Here are a couple of things to try: Caching: If you’re using a caching plugin or something like Cloudflare, the plugin’s JavaScript might not be loading properly for logged-out users. Try clearing your site and browser cache and see if that helps. Conflicts with Other Plugins or the Theme: Sometimes other plugins or even your active theme can interfere. If you’re comfortable doing so, try temporarily switching to a default theme like Twenty Twenty-Four and deactivating other plugins to see if it starts working. (I would recommend backing up your site, before taking this step. Or even better, test on a staging site, if possible) JavaScript Errors: Open the browser’s developer tools (F12 or right-click → Inspect → Console) while logged out and check for any errors. That might give a clue if something’s blocking the popup. If the issue continues, feel free to send over a link to your site or the page you’re testing on. I’ll be happy to take a closer look! Hi, i appreciate your answer. I didnt change anything, but all of a sudden it started working. I assume it was a cache issue. Thank you! @glasoline , glad to hear. Feel free to reach out if anything else comes up.

Comments

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CHRS Interactive 2025-03-28T17:20:00+00:00

Hi @glasoline Thanks for reaching out. What you’re describing—where the popup shows when you’re logged in but not for other users—can sometimes happen due to a few common reasons. Here are a couple of things to try: Caching: If you’re using a caching plugin or something like Cloudflare, the plugin’s JavaScript might not be loading properly for logged-out users. Try clearing your site and browser cache and see if that helps. Conflicts with Other Plugins or the Theme: Sometimes other plugins or even your active theme can interfere. If you’re comfortable doing so, try temporarily switching to a default theme like Twenty Twenty-Four and deactivating other plugins to see if it starts working. (I would recommend backing up your site, before taking this step. Or even better, test on a staging site, if possible) JavaScript Errors: Open the browser’s developer tools (F12 or right-click → Inspect → Console) while logged out and check for any errors. That might give a clue if something’s blocking the popup. If the issue continues, feel free to send over a link to your site or the page you’re testing on. I’ll be happy to take a closer look!

glasoline 2025-04-04T08:55:00+00:00

Hi, i appreciate your answer. I didnt change anything, but all of a sudden it started working. I assume it was a cache issue. Thank you!

CHRS Interactive 2025-04-07T15:22:00+00:00

@glasoline , glad to hear. Feel free to reach out if anything else comes up.