Source evidence

popup close button doesn’t work

Quick View for WooCommerce · support · 2021-04-25T00:28:00+00:00

Quick View for WooCommerce plugin evidence original source source API

mixedsentiment

mediumseverity

0.78relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

4 / 20 rows with source links

20.0% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

16 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

amillionmiles resolved

Hi, The popup close button doesn’t work. I set it to “show” in the settings, and it shows up, but nothing happens when I click on the X (neither on my site nor in the demo). I’m using Firefox. Could you help me with this? Hi @amillionmiles , Thanks for reaching us. Hope you are safe and well. After going through your query we have tested the popup close button in our local environment as well as the demo page in Firefox. Unfortunately, we didn’t get any issues. It is working perfectly. Can you please share the reference link? It would be better if you contact us . Have a good day! Thanks. Hi, I’m sorry, but I don’t have a live link. Thank you for checking this. I’m actually using Waterfox, not Firefox (sorry!), and it is still not working. Hi @amillionmiles , We have also tested in Waterfox. The result is the same. The quick view close button is working smoothly. I have captured a video to show you. Please watch this video . Without seeing the page it’s hard for us to investigate the issue properly. Hope you understand. Thank you.

Commercial Context

Opportunity

checkout and revenue assurance

WooCommerce Popup revenue assurance for protecting checkout revenue and order operations

Buyer: store owners and WooCommerce agencies

Wedge: monitor WooCommerce Popup failures, handoffs, and revenue-impacting exceptions

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: popup close button doesn’t work: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence quote: I set it to “show” in the settings, and it shows up, but nothing happens when I click on the X (neither on my site nor in the demo).

Affected feature: bugs

bugs missing feature support easy

Plugin

API

Quick View for WooCommerce

2.0K active installs · 135.3K downloads · rating 96.0

product quick view woocommerce lightbox woocommerce modal woocommerce popup woocommerce quick view

Comments

3 shown

ShapedPlugin LLC 2021-04-27T06:36:00+00:00

Hi @amillionmiles , Thanks for reaching us. Hope you are safe and well. After going through your query we have tested the popup close button in our local environment as well as the demo page in Firefox. Unfortunately, we didn’t get any issues. It is working perfectly. Can you please share the reference link? It would be better if you contact us . Have a good day! Thanks.

amillionmiles 2021-04-28T08:51:00+00:00

Hi, I’m sorry, but I don’t have a live link. Thank you for checking this. I’m actually using Waterfox, not Firefox (sorry!), and it is still not working.

ShapedPlugin LLC 2021-04-29T11:22:00+00:00

Hi @amillionmiles , We have also tested in Waterfox. The result is the same. The quick view close button is working smoothly. I have captured a video to show you. Please watch this video . Without seeing the page it’s hard for us to investigate the issue properly. Hope you understand. Thank you.