Conversation
supportHi, i have installed the plugin using a token, it seems to work fine. But when you click on an image the pop up is not loading the picture, it’s keeps loading without showing anything apart the caption.
Hello @milestone1989 Can you share a link to your website? If that’s not possible, maybe you can tell us what theme you’re using and what plugins you have active currently? Most probably, there is a conflict with another plugin that is optimizing or lazy-loading images.
Thank you for the assistance, here is the link, it’s 3/4 down the home page thank you
Hi, @milestone1989 There is no link in your reply.
so sorry…. https://giatattoo.it
@milestone1989 We’ve just released a new plugin update. Could you update the plugin on your website to the latest version and check if this fixes the issue?
Hello Pavel, i have updated the plugin but there is still the same problem. you can check it here giatattoo.it thank you
Hello Pavel, @ciorici I have updated and refreshed the site and the feed, but nothing seems to make it work, what do you recommend?
Hello @milestone1989 Can you share a link to your website? If that’s not possible, maybe you can tell us what theme you’re using and what plugins you have active currently? Most probably, there is a conflict with another plugin that is optimizing or lazy-loading images.
Thank you for the assistance, here is the link, it’s 3/4 down the home page thank you
Hi, @milestone1989 There is no link in your reply.
so sorry…. https://giatattoo.it
@milestone1989 We’ve just released a new plugin update. Could you update the plugin on your website to the latest version and check if this fixes the issue?
Hello Pavel, i have updated the plugin but there is still the same problem. you can check it here giatattoo.it thank you
Hello Pavel, @ciorici I have updated and refreshed the site and the feed, but nothing seems to make it work, what do you recommend?