Source evidence

Poor support + no longer supported plugin

MultiParcels Shipping For WooCommerce · review · 2022-08-22T10:59:00+00:00

MultiParcels Shipping For WooCommerce plugin evidence original source source API

complaintsentiment

mediumseverity

0.8relevance

2replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

3 / 22 rows with source links

13.6% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

19 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

review

wantyq unresolved

Multiparcels don’t bother to answer any questions about the reported problems. Some time ago I reported a problem to the support and they told me that they will look into it. After some time I contacted multiparcels for a solution but they didin’t bother to answer me at all. UPDATE: after they noticed 1-start review they suggested to contact me on their email. So after I reported this problem again they suggested me some simple and basic solution which didn’t affect any problem at all. After sending some more questions to them they dissappeared again. As far as I understand this plugin is no longer supported as you can see in their answer to this review. This topic was modified 3 years, 10 months ago by wantyq . This topic was modified 3 years, 9 months ago by wantyq . Hello, Sorry for the long communication and unanswered questions. We have an unpleasant situation due to stolen company data, due to which we cannot fix the existing errors. We are looking for a solution with the help of the police and lawyers. Email us again for an unanswered question at hello@multiparcels.com . Sorry for the inconvenience.` UPDATE: after they noticed 1-start review they suggested to contact me on their email. So after I reported this problem again they suggested me some simple and basic solutions which didn’t affect mentioned problem at all. After sending some more questions to them they dissappeared again. As far as I understand this plugin is no longer supported as you can see in their answer to this review. This reply was modified 3 years, 9 months ago by wantyq .

Commercial Context

Opportunity

checkout and revenue assurance

Inpost revenue assurance for protecting checkout revenue and order operations

Buyer: store owners and WooCommerce agencies

Wedge: monitor inpost failures, handoffs, and revenue-impacting exceptions

Investigate Pain card complete market

Analysis

heuristic-v1

Summary: Poor support + no longer supported plugin: users show bugs, support pain that may indicate a product gap.

Evidence quote: Poor support + no longer supported plugin Multiparcels don’t bother to answer any questions about the reported problems.

Affected feature: email

bugs support easy support

Plugin

API

MultiParcels Shipping For WooCommerce

4.0K active installs · 156.3K downloads · rating 92.0

dpd inpost omniva packeta unisend

Comments

2 shown

multiparcels 2022-08-22T11:36:00+00:00

Hello, Sorry for the long communication and unanswered questions. We have an unpleasant situation due to stolen company data, due to which we cannot fix the existing errors. We are looking for a solution with the help of the police and lawyers. Email us again for an unanswered question at hello@multiparcels.com . Sorry for the inconvenience.`

wantyq 2022-09-13T12:17:00+00:00

UPDATE: after they noticed 1-start review they suggested to contact me on their email. So after I reported this problem again they suggested me some simple and basic solutions which didn’t affect mentioned problem at all. After sending some more questions to them they dissappeared again. As far as I understand this plugin is no longer supported as you can see in their answer to this review. This reply was modified 3 years, 9 months ago by wantyq .