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Source evidence

Poor interface, zero communication/support

Easy Google Maps · review · 2020-12-01T19:04:00+00:00

Easy Google Maps plugin evidence original source source API
complaintsentiment
highseverity
0.91relevance
1replies
Evidence linked to opportunitycommercial context

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Conversation

review · 1 stars
aballagh unresolved
Hoped the Pro version would allow me to easily add some features to maps created in Mapbox, but it really didn’t provide the functionality I was hoping for. As a consequence, after giving the Pro version a go for about 20 minutes and realizing that it wasn’t going to provide the features that I needed, I requested a refund. After repeated requests with no answer and no refund all I am left with is providing this review. I wouldn’t recommend paying for this plugin, and given the lack of responsiveness to a customer, I would be very reluctant to put any faith in support from this company. Hello, @aballagh Thanks for your feedback. Unfortunately, we don’t see a ticket from you. The Zendesk Support system may have crashed. Please write to us again. We will definitely help you or refund your funds. Best regards, Ole

Comments

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Support Ole 2020-12-03T13:09:00+00:00

Hello, @aballagh Thanks for your feedback. Unfortunately, we don’t see a ticket from you. The Zendesk Support system may have crashed. Please write to us again. We will definitely help you or refund your funds. Best regards, Ole