Source evidence

[Plugin: WP DS FAQ Plus] Cannot save a question

DS FAQ Plus · support · 2012-07-27T02:30:00+00:00

DS FAQ Plus plugin evidence original source source API

mixedsentiment

highseverity

0.88relevance

4replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

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11.5% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

23 rows with no attached evidence

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Conversation

support

poundsixzeros resolved

Hi, I’m trying out wp ds faq plus on a dev site. I get an error when clicking “save”. The error is “Ajax error. [Error id:3]. I am running wp 3.4.1 . Any ideas on how I can get this to work? Thanks in advance! http://wordpress.org/extend/plugins/wp-ds-faq-plus/ Dear poundsixzeros. This error is displayed in case that “Question” or “Answer” is empty when clicking “save”. Does this error display in case of other web browser? Thanks for your reply. I am not using Ds FAQ anymore as I couldn’t resolve the issue. Do you use a security software? Please try to do it after you tentatively turn off a security software. Sometimes, the software may block an action of web services. adsfadsf

Commercial Context

Opportunity

support triage and conversation operations

Faq support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated faq threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: [Plugin: WP DS FAQ Plus] Cannot save a question: users show security, bugs, support pain that may indicate a product gap.

Evidence quote: I get an error when clicking “save”.

Affected feature: security

security bugs support value

Plugin

API

DS FAQ Plus

30 active installs · 16.9K downloads · rating 100.0

answer documentation faq question

Comments

4 shown

kimipooh 2012-10-05T04:19:00+00:00

Dear poundsixzeros. This error is displayed in case that “Question” or “Answer” is empty when clicking “save”. Does this error display in case of other web browser?

poundsixzeros 2012-10-05T04:43:00+00:00

Thanks for your reply. I am not using Ds FAQ anymore as I couldn’t resolve the issue.

kimipooh 2012-12-07T01:57:00+00:00

Do you use a security software? Please try to do it after you tentatively turn off a security software. Sometimes, the software may block an action of web services.

poundsixzeros 2012-12-07T02:09:00+00:00

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