Source evidence

[Plugin: Wiredrive Player] wiredrive shortcode video error

Wiredrive Player · support · 2011-08-18T02:59:00+00:00

Wiredrive Player plugin evidence original source source API

mixedsentiment

mediumseverity

0.78relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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Conversation

support

jonstuebe resolved

The issue that I’m running into is that when I use the wiredrive shortcode to display a inline player on the website I get a message in both chrome and firefox (updated to their latest versions) telling me that my browser does not support html5 or flash. If it helps, I am loading the content via an ajax $_GET request. http://clients.toiwebdesign.com/obsidian/site/#!/commercial-representation/humble/ http://wordpress.org/extend/plugins/wiredrive-player/ Hey Jon, I’ve looked through your site, and I do see the player in Safari (but not Firefox), but it seems to be ignoring clicks. The plugin users a user agent detect in PHP to determine what player to show (HTML5 or Flash) and I guess that your $_GET request is returning a bad user agent detect for some reason, although I don’t know why. Can you try putting together a more simplified example for me to troubleshoot? You have a lot of JS running and it’s hard to trouble shoot an AJAX powered site. -Drew Hey Drew, I seemed to fixed the error with pulling in the video embed code. Now, the video doesn’t want to play (in flash that is). Any ideas? http://clients.toiwebdesign.com/obsidian/site/#!/commercial-representation/humble/ Hi Drew, were you able to take a look and see what might be causing the issue? Jon

Commercial Context

Opportunity

media publishing and video operations

Video media delivery assurance for keeping media embeds, galleries, watermarks, and video experiences reliable

Buyer: publishers, creators, agencies, and media-heavy site owners

Wedge: test video embeds, players, thumbnails, browser behavior, and asset delivery failures

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: [Plugin: Wiredrive Player] wiredrive shortcode video error: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence quote: [Plugin: Wiredrive Player] wiredrive shortcode video error The issue that I’m running into is that when I use the wiredrive shortcode to display a inline player on the website I get a message in both chrome and firefox (updated to their latest versions) telling me that my browser does not support html5 or flash.

Affected feature: bugs

bugs compatibility support support

Plugin

API

Wiredrive Player

10 active installs · 6.5K downloads · rating 0.0

html5 jsonp mrss video wiredrive

Comments

3 shown

Drew Baker 2011-08-19T02:31:00+00:00

Hey Jon, I’ve looked through your site, and I do see the player in Safari (but not Firefox), but it seems to be ignoring clicks. The plugin users a user agent detect in PHP to determine what player to show (HTML5 or Flash) and I guess that your $_GET request is returning a bad user agent detect for some reason, although I don’t know why. Can you try putting together a more simplified example for me to troubleshoot? You have a lot of JS running and it’s hard to trouble shoot an AJAX powered site. -Drew

jonstuebe 2011-09-02T23:14:00+00:00

Hey Drew, I seemed to fixed the error with pulling in the video embed code. Now, the video doesn’t want to play (in flash that is). Any ideas? http://clients.toiwebdesign.com/obsidian/site/#!/commercial-representation/humble/

jonstuebe 2011-09-09T20:19:00+00:00

Hi Drew, were you able to take a look and see what might be causing the issue? Jon