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Source evidence

Plugin stopped working

Track Everything · support · 2014-01-21T22:52:00+00:00

Track Everything plugin evidence original source source API
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Conversation

support
Kristen104 resolved
Hello. I installed Track Everything in December, and it worked perfectly until January 3, when it stopped tracking any events. I haven’t changed any settings that I recall. Can you please help? Thanks! http://wordpress.org/plugins/track-everything/ There was an update to the plugin in late December. You didn’t happen to upgrade your plugins in early January, did you? Thanks for responding! Yes, I did. Could you give me the URL to your site so I may take a look? Thanks for letting me know. Sorry for the delayed response. It’s http://www.hascares.org . Thanks! Alright. I’ve fixed the error. (Some code in the previous update wasn’t properly sent to WordPress). If you update the plugin, everything should work again. I’m so sorry for the inconvenience, and thanks once again for letting me know. Hi, Nick. Thanks for your help. Unfortunately, although I did update yesterday, it still isn’t working. Can you please take another look? Thanks!

Comments

6 shown
Nick Quinlan 2014-01-22T22:22:00+00:00

There was an update to the plugin in late December. You didn’t happen to upgrade your plugins in early January, did you?

Kristen104 2014-01-22T22:30:00+00:00

Thanks for responding! Yes, I did.

Nick Quinlan 2014-01-22T23:39:00+00:00

Could you give me the URL to your site so I may take a look? Thanks for letting me know.

Kristen104 2014-01-23T15:35:00+00:00

Sorry for the delayed response. It’s http://www.hascares.org . Thanks!

Nick Quinlan 2014-01-23T17:46:00+00:00

Alright. I’ve fixed the error. (Some code in the previous update wasn’t properly sent to WordPress). If you update the plugin, everything should work again. I’m so sorry for the inconvenience, and thanks once again for letting me know.

Kristen104 2014-01-24T16:35:00+00:00

Hi, Nick. Thanks for your help. Unfortunately, although I did update yesterday, it still isn’t working. Can you please take another look? Thanks!