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Source evidence

Plugin stopped working…

Surbma | GDPR Proof Cookie Consent & Notice Bar · support · 2018-09-17T10:02:00+00:00

Surbma | GDPR Proof Cookie Consent & Notice Bar plugin evidence original source source API
complaintsentiment
mediumseverity
0.86relevance
3replies
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Conversation

support
gidid unresolved
Hi There, Plugin stopped working, probabaly on the 5th Sep, or afterwards… It does work when I’m trying to login to the WP back-end. Thanks, Gidi The page I need help with: [ log in to see the link] Hi @gidid , it seems there are a lot of errors on your page. You can check it in Console. You also have the W3 Total Cache plugin enabled, which also can be a problem. My plugin is working fine, there is no problem with the code. I believe, the problem is with other plugins or theme, that should be debugged and fixed. It does work when I’m trying to login to the WP back-end. It also proves, that there should be a plugin conflict. I would disable the W3 Total Cache plugin first, to see, if it can help. I hope, you will find the real problem on your site, that is causing conflicts! It would be also nice, if you give us a feedback, when you fixed the problem to help others find and fix similar issues. Thank you! Hi there, Thanks for your quick reply! Is there any way to pinpoint which plugin is in conflict without disabling the plugins? Or checking which error message is relevant? Thanks, Gidi Yes, you should test your website on a staging environment. Disabling your caching plugin will not have any negative effect on your website functionality, so that could be disabled to check it.

Comments

3 shown
Surbma 2018-09-17T10:12:00+00:00

Hi @gidid , it seems there are a lot of errors on your page. You can check it in Console. You also have the W3 Total Cache plugin enabled, which also can be a problem. My plugin is working fine, there is no problem with the code. I believe, the problem is with other plugins or theme, that should be debugged and fixed. It does work when I’m trying to login to the WP back-end. It also proves, that there should be a plugin conflict. I would disable the W3 Total Cache plugin first, to see, if it can help. I hope, you will find the real problem on your site, that is causing conflicts! It would be also nice, if you give us a feedback, when you fixed the problem to help others find and fix similar issues. Thank you!

gidid 2018-09-17T11:26:00+00:00

Hi there, Thanks for your quick reply! Is there any way to pinpoint which plugin is in conflict without disabling the plugins? Or checking which error message is relevant? Thanks, Gidi

Surbma 2018-09-17T11:36:00+00:00

Yes, you should test your website on a staging environment. Disabling your caching plugin will not have any negative effect on your website functionality, so that could be disabled to check it.