Source evidence

Plugin Simple FAQ

Simple FAQ · support · 2016-12-07T10:31:00+00:00

Simple FAQ plugin evidence original source source API

complaintsentiment

mediumseverity

0.92relevance

4replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

3 / 26 rows with source links

11.5% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

23 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

paulgee unresolved

Hi slav123 I am the developer of Simple Tickets and notice your plugin Simple FAQ has not been updated for quite a while! do you intend to do any more work on it or is this plugin abandoned? if it is abandoned or you do not wish to update it I would personally like to update this plugin and take over its future development. Please let me know if this is something you would be interested in. Thanks and Regards Paul Gee The plugin hasn’t been updated in 6 years and has no reported users. Why not just fork it with variant name? 😉 Also you may have better luck on the author’s site. https://plugins.trac.wordpress.org/browser/simple-faq/trunk/faq.php#L8 Hello and thanks for replying. according to wordpress stats the plugin has 200+ active installs, where did you get your user totals out of interest? whilst forking might be an option we would prefer to take over an existing plugin that is abandoned, it also makes a small contribution for wordpress to clear plugins that are abandoned in this way and give authors the opportunity to update, we can easily create a new name as well but that would not necessarily benefit anyone. Regards Paul Also left a message here: http://www.spidersoft.com.au/2010/simple-faq/comment-page-1/#comment-2209 for the author to get in touch with me. Regards Paul

Commercial Context

Opportunity

support triage and conversation operations

Faq support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated faq threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Plugin Simple FAQ: users show compatibility, missing feature, support pain that may indicate a product gap.

Evidence quote: Plugin Simple FAQ Hi slav123 I am the developer of Simple Tickets and notice your plugin Simple FAQ has not been updated for quite a while!

Affected feature: compatibility

compatibility missing feature support setup

Plugin

API

Simple FAQ

40 active installs · 11.3K downloads · rating 0.0

answer faq question simple

Comments

4 shown

Jan Dembowski 2016-12-07T12:02:00+00:00

The plugin hasn’t been updated in 6 years and has no reported users. Why not just fork it with variant name? 😉

Jan Dembowski 2016-12-07T12:04:00+00:00

Also you may have better luck on the author’s site. https://plugins.trac.wordpress.org/browser/simple-faq/trunk/faq.php#L8

paulgee 2016-12-08T14:12:00+00:00

Hello and thanks for replying. according to wordpress stats the plugin has 200+ active installs, where did you get your user totals out of interest? whilst forking might be an option we would prefer to take over an existing plugin that is abandoned, it also makes a small contribution for wordpress to clear plugins that are abandoned in this way and give authors the opportunity to update, we can easily create a new name as well but that would not necessarily benefit anyone. Regards Paul

paulgee 2016-12-08T14:29:00+00:00

Also left a message here: http://www.spidersoft.com.au/2010/simple-faq/comment-page-1/#comment-2209 for the author to get in touch with me. Regards Paul