WPIntell

Source evidence

Plugin Not Working

Use Administrator Password · support · 2022-02-16T02:24:00+00:00

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highseverity
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Conversation

support
reflectingwalls resolved
Hello! For some reason, the plugin has stopped working overnight from last night. Any idea? What has changed on your site during that time? e.g. Plugins updated? (If you have automatic updates going on, you can look at the date/timestamps of your plugins in wp-content/plugins using FTP or your web hosting control panel’s file manager). David David, we have a “User Role Editor” plugin. We made a custom user type, and then after that it didn’t work to login to the site on the user’s behalf. We simply went to your file manager and modified the code for your plugin to also allow this custom user type along with your default “Customer” and “Subscriber”. Might be a good feature to add allowing additional user types to be logged in to? The plugin can’t, by default, know where a new role type sits in the hierarchy of roles. It would be a security defect to assume that any new role type is a lesser role that an admin can be allowed to log in to. So, you have to use the provided filter in order to indicate where a new role sits in the hierarchy. Presumably that is what you did? David

Comments

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David Anderson / Team Updraft 2022-02-16T08:56:00+00:00

What has changed on your site during that time? e.g. Plugins updated? (If you have automatic updates going on, you can look at the date/timestamps of your plugins in wp-content/plugins using FTP or your web hosting control panel’s file manager). David

reflectingwalls 2022-02-16T12:44:00+00:00

David, we have a “User Role Editor” plugin. We made a custom user type, and then after that it didn’t work to login to the site on the user’s behalf. We simply went to your file manager and modified the code for your plugin to also allow this custom user type along with your default “Customer” and “Subscriber”. Might be a good feature to add allowing additional user types to be logged in to?

David Anderson / Team Updraft 2022-02-16T12:47:00+00:00

The plugin can’t, by default, know where a new role type sits in the hierarchy of roles. It would be a security defect to assume that any new role type is a lesser role that an admin can be allowed to log in to. So, you have to use the provided filter in order to indicate where a new role sits in the hierarchy. Presumably that is what you did? David