WPIntell

Source evidence

Plugin not activable

TotalSurvey for Survey, Quiz and Form · support · 2020-11-23T19:01:00+00:00

TotalSurvey for Survey, Quiz and Form plugin evidence original source source API
mixedsentiment
mediumseverity
0.85relevance
6replies
Evidence linked to opportunitycommercial context

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25.9% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

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support
frankcecca resolved
Scenario: clean install (WP 5.5.3). Just installed the plugin downloaded from your site. I cannot activate the plugin due this error: Uncaught Error: Call to a member function getAttributes() on null in wp-content/plugins/totalsurvey/vendor/totalsuite/foundation/src/Database/TableModel.php:111 Stack trace: #0 wp-content/plugins/totalsurvey/vendor/totalsuite/foundation/src/Database/TableModel.php(147): TotalSurveyVendors\TotalSuite\Foundation\Database\TableModel->refresh(0) #1 wp-content/plugins/totalsurvey/vendor/totalsuite/foundation/src/Database/TableModel.php(82): TotalSurveyVendors\TotalSuite\Foundation\Database\TableModel->insert() #2 wp-content/plugins/totalsurvey/src/Tasks/Presets/CreatePreset.php(78): TotalSurveyVendors\TotalSuite\Foundation\Database\TableModel->save() #3 wp-content/plugins/totalsurvey/vendor/totalsuite/foundation/src/Task.php(31): TotalSurvey\Tasks\Presets\CreatePreset->execute() #4 wp-content/plugins/totalsu in wp-content/plugins/totalsurvey/vendor/totalsuite/foundation/src/Database/TableModel.php on line 111 If you need more infos pls let me know This topic was modified 5 years, 6 months ago by frankcecca . Hello! Thank you for reporting the issue, we’ll release an update during this week to address that issue. Regards, Ok, thanks. Last update (1.2.0) is still buggy. I’ll wait for next release. Regards, Same for 1.2.1 Hello! Sorry to hear that the latest release didn’t fix the issue, would you please email us your environment details at support@totalsuite.net . Thanks! Regards, Just emailed you! Pls let me know, thx The problem is the mySql version. The plugin specify 5.7 and above, my version is 5.6. I can only suggest to adapt the plugin to 5.6 version that is very common. Thanks

Comments

6 shown
TotalSuite 2020-11-30T11:26:00+00:00

Hello! Thank you for reporting the issue, we’ll release an update during this week to address that issue. Regards,

frankcecca 2020-12-02T09:22:00+00:00

Ok, thanks. Last update (1.2.0) is still buggy. I’ll wait for next release. Regards,

frankcecca 2020-12-02T16:16:00+00:00

Same for 1.2.1

TotalSuite 2020-12-02T16:57:00+00:00

Hello! Sorry to hear that the latest release didn’t fix the issue, would you please email us your environment details at support@totalsuite.net . Thanks! Regards,

frankcecca 2020-12-02T18:20:00+00:00

Just emailed you! Pls let me know, thx

frankcecca 2020-12-09T19:19:00+00:00

The problem is the mySql version. The plugin specify 5.7 and above, my version is 5.6. I can only suggest to adapt the plugin to 5.6 version that is very common. Thanks