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Plugin is not working / Quantity not updating at checkout

Change Quantity on Checkout for WooCommerce · support · 2023-08-05T13:19:00+00:00

Change Quantity on Checkout for WooCommerce plugin evidence original source source API
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Conversation

support
Albena Abigail Karaivanova unresolved
Hi, we installed the plugin, but it seems not chanching the quantity of the products, not recalculating the totals of the order. We use the latest versions of Woo, WordPress, the plugin. The theme builder for the website i Divi – latest version. Your help will be really appriciated <3 The page I need help with: [ log in to see the link] Hi @beni4ka127 , Thank you for sharing the website url. I have checked your site and noticed that you have deactivated the plugin, as I can not see the quantity field on the checkout page. Kindly confirm. Hi, yes i have deactivated it due to the fact this is a live website and we are running ads. Do you want to share an admin access you can look around? Albena Due to the policy of the support you are not allowed to share the website access on the forum. If you have staging environment then i can check over it. @bhavikkiri the same goes for staging environments and even database dump hey @fierevere yes, I’m not asking any kind of access, staging url to check and replicate the issue. @bhavikkiri Thanks for the answer! I will make a copy of the website and give you access 🙂 Thanks so much for your time and support! Probably I will be able to do that tomorrow 🙂 Albena

Comments

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bhavik.kiri 2023-08-06T05:50:00+00:00

Hi @beni4ka127 , Thank you for sharing the website url. I have checked your site and noticed that you have deactivated the plugin, as I can not see the quantity field on the checkout page. Kindly confirm.

Albena Abigail Karaivanova 2023-08-06T08:37:00+00:00

Hi, yes i have deactivated it due to the fact this is a live website and we are running ads. Do you want to share an admin access you can look around? Albena

bhavik.kiri 2023-08-06T08:44:00+00:00

Due to the policy of the support you are not allowed to share the website access on the forum. If you have staging environment then i can check over it.

Yui 2023-08-06T08:51:00+00:00

@bhavikkiri the same goes for staging environments and even database dump

bhavik.kiri 2023-08-06T08:54:00+00:00

hey @fierevere yes, I’m not asking any kind of access, staging url to check and replicate the issue.

Albena Abigail Karaivanova 2023-08-06T15:56:00+00:00

@bhavikkiri Thanks for the answer! I will make a copy of the website and give you access 🙂 Thanks so much for your time and support! Probably I will be able to do that tomorrow 🙂 Albena