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supportHi! I want to know why when I install & activate the plugin it states “Plugin file does not exist.” I already try to search about it, but cannot find it sorry if this is obvious question.
Hello @hafizqcfixer Thank you for using our plugin. To better assist you, could you please confirm which version you are currently installing? Additionally, I’ve prepared a short video guide for you—please take a look below: https://cff.dwbooster.com/resources/customer-support/2026/06/30/installation_video.mp4 Best regards.
Hello @hafizqcfixer Were you able to install the plugin by following the steps in the video? Best regards.
Hi! Sorry for the late reply. I already tried to install like the video but same result. I install Version: 5.4.8.5 .
It’s alright, I think because plugins conflict on my website. Because when I tried to install it on others website it work normally. Thank you.
Hello @hafizqcfixer Not, exactly a conflict between plugins. Here are the most common reasons and how to fix each one: 1. The download got interrupted (timeout) Sometimes the server needs more time to download and extract the plugin than it’s allowed, so the process gets cut off halfway through. → Fix: This is usually controlled by a setting called “max execution time” on the server. If you have access to your hosting control panel, try increasing that value. If you’re not sure how to do that or don’t have access to it, your hosting provider can increase it for you — it only takes them a minute. 2. No write permissions on /wp-content/plugins/ If the server doesn’t have permission to create new folders/files inside the plugins directory, the plugin can’t be extracted properly, even though WordPress “installs” it. → Fix: Check with your hosting provider that the /wp-content/plugins/ folder has the correct permissions (usually 755). 3. Not enough disk space If your hosting account is close to its storage limit, there might not be room to extract the new plugin files. → Fix: Check your hosting disk space usage in your control panel. If it’s near full, free up some space (old backups, unused media, etc.). 4. A security plugin or firewall blocking the connection Some security plugins or server firewalls block outgoing connections to downloads.wordpress.org , so the plugin file never actually arrives. → Fix: Temporarily disable any security plugin (like Wordfence) and try installing again. If that works, you’ll need to whitelist downloads.wordpress.org in that plugin’s settings. If you are unable to check or fix this on your end, there is a simpler alternative: download the plugin file to your computer, unzip it, and upload the plugin folder (with all its code) to the server, placing it in the /wp-content/plugins/ directory. You can do this via FTP or the File Manager in your hosting control panel. Then, go to the WordPress “Plugins” menu and activate the plugin. Best regards.
Hello @hafizqcfixer Thank you for using our plugin. To better assist you, could you please confirm which version you are currently installing? Additionally, I’ve prepared a short video guide for you—please take a look below: https://cff.dwbooster.com/resources/customer-support/2026/06/30/installation_video.mp4 Best regards.
Hello @hafizqcfixer Were you able to install the plugin by following the steps in the video? Best regards.
Hi! Sorry for the late reply. I already tried to install like the video but same result. I install Version: 5.4.8.5 .
It’s alright, I think because plugins conflict on my website. Because when I tried to install it on others website it work normally. Thank you.
Hello @hafizqcfixer Not, exactly a conflict between plugins. Here are the most common reasons and how to fix each one: 1. The download got interrupted (timeout) Sometimes the server needs more time to download and extract the plugin than it’s allowed, so the process gets cut off halfway through. → Fix: This is usually controlled by a setting called “max execution time” on the server. If you have access to your hosting control panel, try increasing that value. If you’re not sure how to do that or don’t have access to it, your hosting provider can increase it for you — it only takes them a minute. 2. No write permissions on /wp-content/plugins/ If the server doesn’t have permission to create new folders/files inside the plugins directory, the plugin can’t be extracted properly, even though WordPress “installs” it. → Fix: Check with your hosting provider that the /wp-content/plugins/ folder has the correct permissions (usually 755). 3. Not enough disk space If your hosting account is close to its storage limit, there might not be room to extract the new plugin files. → Fix: Check your hosting disk space usage in your control panel. If it’s near full, free up some space (old backups, unused media, etc.). 4. A security plugin or firewall blocking the connection Some security plugins or server firewalls block outgoing connections to downloads.wordpress.org , so the plugin file never actually arrives. → Fix: Temporarily disable any security plugin (like Wordfence) and try installing again. If that works, you’ll need to whitelist downloads.wordpress.org in that plugin’s settings. If you are unable to check or fix this on your end, there is a simpler alternative: download the plugin file to your computer, unzip it, and upload the plugin folder (with all its code) to the server, placing it in the /wp-content/plugins/ directory. You can do this via FTP or the File Manager in your hosting control panel. Then, go to the WordPress “Plugins” menu and activate the plugin. Best regards.