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supportIt used to work fine, but currently it’s completely broken. When trying to submit the registration form with the (of course correct answered) captcha, it always says: “Error: your answer to the humancaptcha question is incorrect.” And in the backend, where I had set three Q/A, it can’t be changed anymore, always saying: “Cannot update the question and/or answer.” Went back to an older version (3.1) and now the frontend form seems to work, but the backend error is still there. Please fix.
Hello Please try the latest version, v4.1.1, which addresses these issues. Many thanks!
Unfortunately it’s still not working: “Error: your answer to the humancaptcha question is incorrect.” Updating Q/A in the backend is working now.
Hello I’ve checked it on my installation and it’s okay, so there’s probably a conflict somewhere. Can you switch to a standard WP theme, e.g. 2020 and see whether the registration works? If not, then disable the plugins one-by-one (start with any caching plugins) to see which is causing the problem. Don’t forget to clear your browser’s cache to make sure that that’s not the problem. When you’ve identified the culprit, please let me know and I can investigate further…
Hello Please try the latest version, v4.1.1, which addresses these issues. Many thanks!
Unfortunately it’s still not working: “Error: your answer to the humancaptcha question is incorrect.” Updating Q/A in the backend is working now.
Hello I’ve checked it on my installation and it’s okay, so there’s probably a conflict somewhere. Can you switch to a standard WP theme, e.g. 2020 and see whether the registration works? If not, then disable the plugins one-by-one (start with any caching plugins) to see which is causing the problem. Don’t forget to clear your browser’s cache to make sure that that’s not the problem. When you’ve identified the culprit, please let me know and I can investigate further…