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supportHello there, As soon as I activate Bigcommerce for WordPress , it breaks my site so bad I have to delete the plugin through cPanel. I tried it several times, even with the other plugins deactivated. I also deactivated Elementor and Elementor Pro. We don’t even get the plugin’s setup page. The only thing all pages display is the warning: “There has been a critical error on this website. Please check your site admin email inbox for instructions.” WordPress version 6.6.1 Active theme: DetailX Child Theme (version 1.0) Current plugin: BigCommerce for WordPress (version 5.1.0) PHP version 8.2.18 Error Details ============= An error of type E_ERROR was caused in line 29 of the file /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Taxonomies/Channel/Connections.php. Error message: Uncaught BigCommerce\Exceptions\Channel_Not_Found_Exception: Primary channel is not set. in /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Taxonomies/Channel/Connections.php:29 Stack trace: #0 /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Taxonomies/Channel/Connections.php(41): BigCommerce\Taxonomies\Channel\Connections->primary() #1 /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Accounts/Customer.php(398): BigCommerce\Taxonomies\Channel\Connections->current() #2 /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Accounts/Customer.php(342): BigCommerce\Accounts\Customer->get_guests_default_group() #3 /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Accounts/Customer.php(416): BigCommerce\Accounts\Customer->get_group_id() #4 /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Taxonomies/Product_Category/Group_Filtered_Terms.php(61): BigCommerce\Accounts\Customer->get_group() #5 /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Taxonomies/Product_Category/Query_Filter.php(63): BigCommerce\Taxonomies\Product_Category\Group_Filtered_Terms->get_visible_terms() #6 /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Taxonomies.php(110): BigCommerce\Taxonomies\Product_Category\Query_Filter->maybe_hide_children(Object(WP_Query)) #7 /home2/ivxjejmy/public_html/wp-includes/class-wp-hook.php(324): BigCommerce\Container\Taxonomies->BigCommerce\Container\{closure}(Object(WP_Query)) #8 /home2/ivxjejmy/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #9 /home2/ivxjejmy/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #10 /home2/ivxjejmy/public_html/wp-includes/class-wp-query.php(1381): do_action('parse_tax_query', Object(WP_Query)) #11 /home2/ivxjejmy/public_html/wp-includes/class-wp-query.php(949): WP_Query->parse_tax_query(Array) #12 /home2/ivxjejmy/public_html/wp-includes/class-wp-query.php(1868): WP_Query->parse_query() #13 /home2/ivxjejmy/public_html/wp-includes/class-wp-query.php(3852): WP_Query->get_posts() #14 /home2/ivxjejmy/public_html/wp-includes/class-wp-query.php(3984): WP_Query->query(Array) #15 /home2/ivxjejmy/public_html/wp-content/themes/detailx/includes/wp.php(317): WP_Query->__construct(Array) #16 /home2/ivxjejmy/public_html/wp-content/themes/detailx/includes/wp.php(412): detailx_get_post_id(Array) #17 /home2/ivxjejmy/public_html/wp-content/themes/detailx/includes/wp.php(432): detailx_get_template_page_id(Array) #18 /home2/ivxjejmy/public_html/wp-includes/class-wp-hook.php(324): detailx_get_template_page_link(' https://rollost ...', 'post') #19 /home2/ivxjejmy/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(' https://rollost ...', Array) #20 /home2/ivxjejmy/public_html/wp-includes/link-template.php(1321): apply_filters('post_type_archi...', ' https://rollost ...', 'post') #21 /home2/ivxjejmy/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/conditions/archive.php(42): get_post_type_archive_link('post') #22 /home2/ivxjejmy/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/conditions/condition-base.php(66): ElementorPro\Modules\ThemeBuilder\Conditions\Archive->register_sub_conditions() #23 /home2/ivxjejmy/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(200): ElementorPro\Modules\ThemeBuilder\Conditions\Condition_Base->__construct(Array) #24 /home2/ivxjejmy/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(211): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->register_condition('archive', Array) #25 /home2/ivxjejmy/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(282): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->register_condition('archive') #26 /home2/ivxjejmy/public_html/wp-includes/class-wp-hook.php(324): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->register_conditions('') #27 /home2/ivxjejmy/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #28 /home2/ivxjejmy/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #29 /home2/ivxjejmy/public_html/wp-settings.php(722): do_action('wp_loaded') #30 /home2/ivxjejmy/public_html/wp-config.php(103): require_once('/home2/ivxjejmy...') #31 /home2/ivxjejmy/public_html/wp-load.php(50): require_once('/home2/ivxjejmy...') #32 /home2/ivxjejmy/public_html/wp-admin/admin.php(34): require_once('/home2/ivxjejmy...') #33 /home2/ivxjejmy/public_html/wp-admin/plugins.php(10): require_once('/home2/ivxjejmy...') #34 {main} thrown Help please, i would love to use this plugin. Thanks & regards, The page I need help with: [ log in to see the link]
Hi @mercvrio , just wanted to confirm that I saw this post. I’m going to run this by our team and see if they have any ideas.
@mercvrio Can you share the BigCommerce store you trying to connect to?
@mercvrio – Do you get this error without the BC plugin? If not, it could be something related to the Elementor things. Can you re-enable Elementor and Elementor Pro and test again? Also do you get anything in the admin infbox
Hi @mercvrio , just wanted to confirm that I saw this post. I’m going to run this by our team and see if they have any ideas.
@mercvrio Can you share the BigCommerce store you trying to connect to?
@mercvrio – Do you get this error without the BC plugin? If not, it could be something related to the Elementor things. Can you re-enable Elementor and Elementor Pro and test again? Also do you get anything in the admin infbox