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supportHi there, In August last year we discovered we can not edit posts that have the FAQ short-code in them. The soft-code was added long ago, when we first implemented your plugin. This screenshot shows what occurs: https://ibb.co/BHMkXyDq The plugin still works fine on the front-end of the site. However, we have to disable it in order to edit any posts in which the short-code is present. What do you suggest we do to sort this out? Thanks, Jonathan
I can confirm the issue occurs even when all other plugins are disabled. The related error I see in the logs is: [Mon Feb 10 06:05:47.728796 2025] [proxy_fcgi:error] [pid 3012562:tid 3012751] [client 112.213.44.15:0] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Xdebug has detected a possible infinite loop, and aborted your script with a stack depth of '512' frames in /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/meta.php:601\nStack trace:\n#0 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/meta.php(575): get_metadata_raw()\n#1 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/user.php(1205): get_metadata()\n#2 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/class-wp-user.php(904): get_user_meta()\n#3 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/class-wp-user.php(879): WP_User->get_caps_data()\n#4 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/class-wp-user.php(183): WP_User->for_site()\n#5 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/pluggable.php(109): WP_User->init()\n#6 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/pluggable.php(84): get_user_by()\n#7 /home/608767...', referer: https://wwwstaging.mckaysgrassseeds.com.au/wp-admin/edit.php I can also confirm it occurs when our parent theme (as opposed to our child theme, which has custom code in the functions.php , is activated. The theme is Divi.
Hi, Thanks for reaching out to us. Would it be possible for you to disable the custom code in the functions.php and recheck? Best regards, Usman
I can confirm the issue occurs even when all other plugins are disabled. The related error I see in the logs is: [Mon Feb 10 06:05:47.728796 2025] [proxy_fcgi:error] [pid 3012562:tid 3012751] [client 112.213.44.15:0] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Xdebug has detected a possible infinite loop, and aborted your script with a stack depth of '512' frames in /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/meta.php:601\nStack trace:\n#0 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/meta.php(575): get_metadata_raw()\n#1 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/user.php(1205): get_metadata()\n#2 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/class-wp-user.php(904): get_user_meta()\n#3 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/class-wp-user.php(879): WP_User->get_caps_data()\n#4 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/class-wp-user.php(183): WP_User->for_site()\n#5 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/pluggable.php(109): WP_User->init()\n#6 /home/608767.cloudwaysapps.com/zkrtqsperu/public_html/wp-includes/pluggable.php(84): get_user_by()\n#7 /home/608767...', referer: https://wwwstaging.mckaysgrassseeds.com.au/wp-admin/edit.php I can also confirm it occurs when our parent theme (as opposed to our child theme, which has custom code in the functions.php , is activated. The theme is Divi.
Hi, Thanks for reaching out to us. Would it be possible for you to disable the custom code in the functions.php and recheck? Best regards, Usman