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supportI am using shoppable images lite with the minimog theme and the pins on the image do not appear. I don’t see any errors on the console log either. Am I missing something? I am also using elementor. The page I need help with: [ log in to see the link]
Hi @dtronsios Can you show me with a screenshot where they should appear so I know I am looking at the right image?
on the gold earings with the green gems(right image) in the middle of the woman’s chest (left image)
Can you turn off image lazy loading in your Litespeed plugin?
Done but it doesn’t seem to fix the issue
Can you disable the whole plugin as test?
Disabled it but the problem still exists. I’ve also reinstalled the plugin (shoppable images) but no luck.
Can you send a list of your active plugins?
Conditional Discounts for WooCommerce - A simple yet complete woocommerce dynamic pricing plugin Elementor Facebook for WooCommerce Google Listings and Ads Insight Core Insight Product Brands for Woocommerce Insight Swatches Jetpack Jetpack Boost Jetpack Protect Pinterest for WooCommerce Redux Framework Sales Countdown Timer Premium for WooCommerce and WordPress Shoppable Images Lite Thememove Addons For Elementor WooCommerce WooCommerce PayPal Payments WooCommerce Shipping & Tax WPC Product Tabs for WooCommerce (Premium) WPC Smart Wishlist for WooCommerce (Premium) WPForms Lite I tried also with jetpack disabled and it still did not work
Hello, any further feedback?
Sorry for my late reply! Can you add the following code snippet to your theme: add_filter( 'wp_img_tag_add_decoding_attr', '__return_false' ); add_filter( 'wp_get_attachment_image_attributes', function( $attributes ) { unset( $attributes['decoding'] ); return $attributes; } ); If you are unsure on how to add this code snippet safely to your theme, please check our guide: https://www.studiowombat.com/knowledge-base/how-to-add-a-code-snippet-to-your-site/
still no marker. Is there some kind of logs i could check to verify the plugin works as expected?
There is no error as far as I can see so there won’t be anything in the logs. Can you now also turn off Litespeed so I can check the source code of the website? keep the code snippet I gave you active too.
both litespeed and jectpack should be disabled
I see the issue now. Somehow, our plugin’s javascript file is not included into your page output. I think the theme may be responsible for that, but to know for sure, can you switch to a default theme and check if the markers appear there?
yes with the default theme works you are right any pointers on how i could make it work for minimog? Your plugins even shows up at their suggested plugins (thats how i found it)
It’s strange. We use standard WordPress functions to add the script to a site. Perhaps Minimog clears our script and tries to add it themselves, I don’t know. I’m afraid you’ll have to contact them to check this out :(.
Thank you for the information i’ve contacted their support. I’ll post the result here in case someone else has the same problem
Hi @dtronsios Can you show me with a screenshot where they should appear so I know I am looking at the right image?
on the gold earings with the green gems(right image) in the middle of the woman’s chest (left image)
Can you turn off image lazy loading in your Litespeed plugin?
Done but it doesn’t seem to fix the issue
Can you disable the whole plugin as test?
Disabled it but the problem still exists. I’ve also reinstalled the plugin (shoppable images) but no luck.
Can you send a list of your active plugins?
Conditional Discounts for WooCommerce - A simple yet complete woocommerce dynamic pricing plugin Elementor Facebook for WooCommerce Google Listings and Ads Insight Core Insight Product Brands for Woocommerce Insight Swatches Jetpack Jetpack Boost Jetpack Protect Pinterest for WooCommerce Redux Framework Sales Countdown Timer Premium for WooCommerce and WordPress Shoppable Images Lite Thememove Addons For Elementor WooCommerce WooCommerce PayPal Payments WooCommerce Shipping & Tax WPC Product Tabs for WooCommerce (Premium) WPC Smart Wishlist for WooCommerce (Premium) WPForms Lite I tried also with jetpack disabled and it still did not work
Hello, any further feedback?
Sorry for my late reply! Can you add the following code snippet to your theme: add_filter( 'wp_img_tag_add_decoding_attr', '__return_false' ); add_filter( 'wp_get_attachment_image_attributes', function( $attributes ) { unset( $attributes['decoding'] ); return $attributes; } ); If you are unsure on how to add this code snippet safely to your theme, please check our guide: https://www.studiowombat.com/knowledge-base/how-to-add-a-code-snippet-to-your-site/
still no marker. Is there some kind of logs i could check to verify the plugin works as expected?
There is no error as far as I can see so there won’t be anything in the logs. Can you now also turn off Litespeed so I can check the source code of the website? keep the code snippet I gave you active too.
both litespeed and jectpack should be disabled
I see the issue now. Somehow, our plugin’s javascript file is not included into your page output. I think the theme may be responsible for that, but to know for sure, can you switch to a default theme and check if the markers appear there?
yes with the default theme works you are right any pointers on how i could make it work for minimog? Your plugins even shows up at their suggested plugins (thats how i found it)
It’s strange. We use standard WordPress functions to add the script to a site. Perhaps Minimog clears our script and tries to add it themselves, I don’t know. I’m afraid you’ll have to contact them to check this out :(.
Thank you for the information i’ve contacted their support. I’ll post the result here in case someone else has the same problem