Conversation
supportHey, I urgently need to buy Premium plan for pie register but the site (pieregister.com) is not working at present. I also couldn’t find where to update the subscription key after purchase. Could you please help me with this. The page I need help with: [ log in to see the link]
Hi, Apologies for the inconvenience, and thank you for informing us. The issue should now be resolved. Could you please try accessing pieregister.com again and let us know if you still face any issues? Looking forward to your confirmation. For updating the keys after purchase, you can refer to our documentation here: https://pieregister.com/documentation/install-and-activate/ Let us know if you need any further assistance. Thank you, Pie Register Support.
Hi Ghulam, The website is working fine now. Thank you for your update. I currently have the Pie Register – Basic version installed on my production environment. I understand that to upgrade to the Pro version, I will need to download and install the Pro plugin after purchasing. My primary concern is whether the Pro version will automatically display the forms I created in the Basic version. I rely on the existing forms and would like to continue working on them without losing any of my previous data or configurations. Please help me with this.
Hi, Thank you for confirming that the website is working fine now. Yes, when you upgrade to the Pro version , your existing forms, settings, and data from the Basic version will remain intact. You won’t lose any configurations. After purchasing the Pro version, simply install and activate it, and your previously created form will continue to work as expected. Thank you, Pie Register Support.
So, I can use the bulk invitation code import for the forms that already exist in the pie register Basic, once I purchase the Advanced plan right?
Hi, Yes, once you purchase the Advanced plan, you will be able to use the bulk invitation code import feature with your existing form from the Pie Register Basic version. Your current form and configurations will remain intact. Make sure the imported invitation codes have the correct structure. For more details, please refer to our documentation: https://pieregister.com/documentation/data-import-export/ Let us know if you need any further assistance. Thank you, Pie Register Support.
Hi, We haven’t heard back from you in a while, so we are going to mark this thread as resolved. You can always raise a new one or continue this one if you need any further assistance. Thank you, Pie Register Support.
Hi, Apologies for the inconvenience, and thank you for informing us. The issue should now be resolved. Could you please try accessing pieregister.com again and let us know if you still face any issues? Looking forward to your confirmation. For updating the keys after purchase, you can refer to our documentation here: https://pieregister.com/documentation/install-and-activate/ Let us know if you need any further assistance. Thank you, Pie Register Support.
Hi Ghulam, The website is working fine now. Thank you for your update. I currently have the Pie Register – Basic version installed on my production environment. I understand that to upgrade to the Pro version, I will need to download and install the Pro plugin after purchasing. My primary concern is whether the Pro version will automatically display the forms I created in the Basic version. I rely on the existing forms and would like to continue working on them without losing any of my previous data or configurations. Please help me with this.
Hi, Thank you for confirming that the website is working fine now. Yes, when you upgrade to the Pro version , your existing forms, settings, and data from the Basic version will remain intact. You won’t lose any configurations. After purchasing the Pro version, simply install and activate it, and your previously created form will continue to work as expected. Thank you, Pie Register Support.
So, I can use the bulk invitation code import for the forms that already exist in the pie register Basic, once I purchase the Advanced plan right?
Hi, Yes, once you purchase the Advanced plan, you will be able to use the bulk invitation code import feature with your existing form from the Pie Register Basic version. Your current form and configurations will remain intact. Make sure the imported invitation codes have the correct structure. For more details, please refer to our documentation: https://pieregister.com/documentation/data-import-export/ Let us know if you need any further assistance. Thank you, Pie Register Support.
Hi, We haven’t heard back from you in a while, so we are going to mark this thread as resolved. You can always raise a new one or continue this one if you need any further assistance. Thank you, Pie Register Support.