Source evidence

PHP fatal error

Campaign Monitor Synchronization · support · 2015-09-17T21:24:00+00:00

Campaign Monitor Synchronization plugin evidence original source source API

mixedsentiment

highseverity

0.95relevance

2replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

3 / 31 rows with source links

9.7% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

28 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

Cheesenightmare resolved

Hi – I noticed that my sync stopped working recently. On trying to sync manually I received a 504 Timeout error. My host support was able to identify this and gave me the following information: Hey there Doug, I was for sure able to recreated this issue. The Campaign Monitor Synchronization is indeed throwing a PHP Fatal error according to your error logs: [Thu Sep 17 20:06:34.313010 2015] [:error] [pid 13248] [client 106.187.52.102:62780] PHP Fatal error: Error making request with curl_error: Operation timed out after 10001 milliseconds with 0 bytes received in /nas/wp/www/cluster-40251/fcptalent/wp-content/plugins/campaign-monitor-synchronization/campaignmonitor-createsend-php/class/transport.php on line 158 My guess is the API connection to Campaign Monitor is failing during this request. You would need to forward this error on to their support since they will they full context on why this would be happening. https://help.campaignmonitor.com/support?_ga=1.12610039.19411617.1442522799 Let us know what they find and if there is anything they need our servers to be configured to allow these syncs to be processed. Best wishes, Can you help me to resolve this? https://wordpress.org/plugins/campaign-monitor-synchronization/ Hi, how many users do you have? It is a common complaint we get, but there is not much we can do. It simply meant that the Campaign Monitor API takes >10 seconds to respond, and that your server has a time-out set to 10 seconds. Maybe the internet connection is slow, or CM has a bad day. I have discussed this issue with Campaign Monitor helpdesk and basically they say: if these questions annoy you we can remove your plugin from our website if you wish. My plugin uses the API provided by Campaign Monitor so there is really nothing I can do to improve the performance.

Commercial Context

Opportunity

access control and account operations

User Management access-control assurance for keeping user access, permissions, and protected content correct

Buyer: membership site owners, agencies, and operations teams

Wedge: test user management roles, protected content, SSO/login handoffs, and private-data exposure

Investigate Pain card complete market

Analysis

heuristic-v1

Summary: PHP fatal error: users show bugs, compatibility, performance pain that may indicate a product gap.

Evidence quote: PHP fatal error Hi – I noticed that my sync stopped working recently.

Affected feature: form

bugs compatibility performance support

Plugin

API

Campaign Monitor Synchronization

10 active installs · 3.4K downloads · rating 94.0

campaign monitor mailing list user management

Comments

2 shown

Carlo Roosen 2015-09-18T15:23:00+00:00

Hi, how many users do you have? It is a common complaint we get, but there is not much we can do. It simply meant that the Campaign Monitor API takes >10 seconds to respond, and that your server has a time-out set to 10 seconds. Maybe the internet connection is slow, or CM has a bad day.

Carlo Roosen 2016-04-12T20:29:00+00:00

I have discussed this issue with Campaign Monitor helpdesk and basically they say: if these questions annoy you we can remove your plugin from our website if you wish. My plugin uses the API provided by Campaign Monitor so there is really nothing I can do to improve the performance.