Source evidence

PHP Fatal Error

Shop as Client for WooCommerce – Manual, Phone & Email Orders · support · 2022-10-17T21:25:00+00:00

Shop as Client for WooCommerce – Manual, Phone & Email Orders plugin evidence original source source API

mixedsentiment

highseverity

0.94relevance

2replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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0 rows here require auditable proof before promotion.

26 rows with no attached evidence

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Conversation

support

asr2230 resolved

I’m using the Pro version of this plugin, and I have been having issues with critical errors on my website. Whenever I check the error logs on WP Engine after triggering the fatal error, I get a message with the following: PHP Fatal error: Uncaught Error: Call to a member function get_support_link() on null in /nas/content/live/clcboatsprod/wp-content/plugins/shop-as-client-pro/includes/class-shop-as-client-pro.php:139 I checked this line of code, and it seems like the $this->updater object that’s supposed to have the method is set to null for some reason. Would anyone know how I can fix this issue? I am on version 1.9.2 of Shop as Client, and 1.9.1 of the Pro version. I should also note that the critical errors don’t happen on my dev site, only on the prod site. They both have the same versions of Shop as Client and Shop as Client Pro. Hi @asr2230 , Because you have the PRO version, you should always request support in the customer area, on our plugin shop, by clicking on (funny enough) the support link below the license key. This issue has been fixed at 1.9.2 You’re probably stuck at 1.9.1 because of a bug that will not allow you to update. Please follow the instructions on this post and update both plugins to 2.0: https://ptwooplugins.com/shop-as-client-pro-add-on-not-working-after-updating-the-free-version-to-1-9-or-above-the-solution-is-here/

Commercial Context

Opportunity

checkout and revenue assurance

Checkout revenue assurance for protecting checkout revenue and order operations

Buyer: store owners and WooCommerce agencies

Wedge: monitor checkout failures, handoffs, and revenue-impacting exceptions

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: PHP Fatal Error: users show bugs, compatibility, pricing pain that may indicate a product gap.

Evidence quote: PHP Fatal Error I’m using the Pro version of this plugin, and I have been having issues with critical errors on my website.

Affected feature: bugs

bugs compatibility pricing support

Plugin

API

Shop as Client for WooCommerce – Manual, Phone & Email Orders

600 active installs · 39.9K downloads · rating 100.0

checkout customer ecommerce mail order phone order

Comments

2 shown

asr2230 2022-10-17T21:56:00+00:00

I should also note that the critical errors don’t happen on my dev site, only on the prod site. They both have the same versions of Shop as Client and Shop as Client Pro.

Marco Almeida | Webdados 2022-10-18T08:59:00+00:00

Hi @asr2230 , Because you have the PRO version, you should always request support in the customer area, on our plugin shop, by clicking on (funny enough) the support link below the license key. This issue has been fixed at 1.9.2 You’re probably stuck at 1.9.1 because of a bug that will not allow you to update. Please follow the instructions on this post and update both plugins to 2.0: https://ptwooplugins.com/shop-as-client-pro-add-on-not-working-after-updating-the-free-version-to-1-9-or-above-the-solution-is-here/