WPIntell

Source evidence

PHP Fatal Error

Brightcove Video Connect · support · 2018-06-22T23:15:00+00:00

complaintsentiment
highseverity
1.0relevance
7replies
Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

5 / 27 rows with source links

18.5% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

22 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support
bcolflesh unresolved
2018/06/22 19:12:19 [error] 3501#0: *416 FastCGI sent in stderr: “PHP message: PHP Fatal error: Cannot use object of type WP_Error as array in /mypath/htdocs/wp-content/plugins/brightcove-video-connect/includes/api/class-bc-player-management-api2.php on line 73” while reading response header from upstream, client: myIP, server: myServer, request: “GET /wp-admin/admin.php?page=page-brightcove-videos HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “myHost”, referrer: “ https://myHost/wp-admin/plugins.php” ; https://status.brightcove.com/ indicates a major brightcove outage. Once they have their api working again, we should probably ask them for an update to their plugin so it doesn’t take out all of wordpress editing when they have problems. Seeing the same thing. It completely blows up the WordPress dashboard when attempting to view any page related to viewing or editing posts, including the list of posts. Disabling the plugin clears the error. A bug fix is sorely needed to prevent a BrightCove API outage from completely torpedoing the dashboard if an API call fails. Here’s the error: Error: Uncaught exception ‘Error’ with message ‘Cannot use object of type WP_Error as array’ in /srv/bindings/b37ae473c79042beabfabbabde3fc121/code/wp-content/plugins/brightcove-video-connect/includes/api/class-bc-player-management-api2.php:73 Stack trace …1/code/wp-content/plugins/brightcove-video-connect/includes/class-bc-setup.php (204) …v/bindings/b37ae473c79042beabfabbabde3fc121/code/wp-includes/class-wp-hook.php (286) …v/bindings/b37ae473c79042beabfabbabde3fc121/code/wp-includes/class-wp-hook.php (310) … at /srv/bindings/b37ae473c79042beabfabbabde3fc121/code/wp-includes/ plugin.php (453) … /srv/bindings/b37ae473c79042beabfabbabde3fc121/code/wp-admin/admin-header.php (97) …lled at /srv/bindings/b37ae473c79042beabfabbabde3fc121/code/wp-admin/admin.php (216) We are seeing the same thing. It crashed the backend of our site. Had to manually disable the plugin … Thanks, @rdmi , for the link to https://status.brightcove.com/ . That confirms the issue, and that they’re aware of it and working on it … We have added this issue to the backlog for the Brightcove WordPress connector. @bctbaldwin that’s great news, thanks! The issue should be resolved in this release: https://github.com/10up/brightcove-video-connect/releases/tag/1.5.0

Comments

7 shown
rdmi 2018-06-23T00:23:00+00:00

https://status.brightcove.com/ indicates a major brightcove outage. Once they have their api working again, we should probably ask them for an update to their plugin so it doesn’t take out all of wordpress editing when they have problems.

dannysanchez 2018-06-23T00:32:00+00:00

Seeing the same thing. It completely blows up the WordPress dashboard when attempting to view any page related to viewing or editing posts, including the list of posts. Disabling the plugin clears the error. A bug fix is sorely needed to prevent a BrightCove API outage from completely torpedoing the dashboard if an API call fails. Here’s the error: Error: Uncaught exception ‘Error’ with message ‘Cannot use object of type WP_Error as array’ in /srv/bindings/b37ae473c79042beabfabbabde3fc121/code/wp-content/plugins/brightcove-video-connect/includes/api/class-bc-player-management-api2.php:73 Stack trace …1/code/wp-content/plugins/brightcove-video-connect/includes/class-bc-setup.php (204) …v/bindings/b37ae473c79042beabfabbabde3fc121/code/wp-includes/class-wp-hook.php (286) …v/bindings/b37ae473c79042beabfabbabde3fc121/code/wp-includes/class-wp-hook.php (310) … at /srv/bindings/b37ae473c79042beabfabbabde3fc121/code/wp-includes/ plugin.php (453) … /srv/bindings/b37ae473c79042beabfabbabde3fc121/code/wp-admin/admin-header.php (97) …lled at /srv/bindings/b37ae473c79042beabfabbabde3fc121/code/wp-admin/admin.php (216)

Ted Slater 2018-06-23T01:35:00+00:00

We are seeing the same thing. It crashed the backend of our site. Had to manually disable the plugin …

Ted Slater 2018-06-23T01:39:00+00:00

Thanks, @rdmi , for the link to https://status.brightcove.com/ . That confirms the issue, and that they’re aware of it and working on it …

Tim Baldwin 2018-06-26T18:24:00+00:00

We have added this issue to the backlog for the Brightcove WordPress connector.

dannysanchez 2018-06-26T22:23:00+00:00

@bctbaldwin that’s great news, thanks!

Tim Baldwin 2018-07-16T20:12:00+00:00

The issue should be resolved in this release: https://github.com/10up/brightcove-video-connect/releases/tag/1.5.0