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supportHi, When I want to activate the plugin, I get a PHP error as follows, Could you guess please. I use DIVI5 theme. Thanks Détails de l’erreur Une erreur de type E_ERROR a été causée dans la ligne 44 du fichier /home/xxxxxxxx/yyyyyyyyyy/wp-content/plugins/email-subscribers/lite/includes/libraries/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php. Message d’erreur : Uncaught RuntimeException: Error saving action: Error saving action: Database error. in /home/xxxxxxxx/yyyyyyyyyy/wp-content/plugins/email-subscribers/lite/includes/libraries/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44 Stack trace: 0 /home/xxxxxxxx/yyyyyyyyyy/wp-content/plugins/email-subscribers/lite/includes/libraries/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action() 1 /home/xxxxxxxx/yyyyyyyyyy/wp-content/plugins/email-subscribers/lite/includes/libraries/action-scheduler/classes/ActionScheduler_ActionFactory.php(327): ActionScheduler_HybridStore->save_action() 2 /home/xxxxxxxx/yyyyyyyyyy/wp-content/plugins/email-subscribers/lite/includes/libraries/action-scheduler/classes/ActionScheduler_ActionFactory.php(315): ActionScheduler_ActionFactory->store() 3 /home/xxxxxxxx/yyyyyyyyyy/wp-content/plugins/email-subscribers/lite/includes/libraries/action-scheduler/functions.php(102): ActionScheduler_ActionFactory->create() 4 /home/xxxxxxxx/yyyyyyyyyy/wp-content/plugins/email-subscribers/lite/includes/libraries/action-scheduler/classes/migration/Scheduler.php(89): as_schedule_single_action() 5 /home/xxxxxxxx/yyyyyyyyyy/wp-content/plugins/email-subscribers/lite/includes/libraries/action-scheduler/classes/migration/Controller.php(119): Action_Scheduler\Migration\Scheduler->schedule_migration() 6 /home/xxxxxxxx/yyyyyyyyyy/wp-includes/class-wp-hook.php(341): Action_Scheduler\Migration\Controller->schedule_migration() 7 /home/xxxxxxxx/yyyyyyyyyy/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters() 8 /home/xxxxxxxx/yyyyyyyyyy/wp-includes/plugin.php(522): WP_Hook->do_action() 9 /home/xxxxxxxx/yyyyyyyyyy/wp-settings.php(793): do_action() 10 /home/xxxxxxxx/yyyyyyyyyy/wp-config.php(97): require_once(‘/home/xxxxxxxx/…’) 11 /home/xxxxxxxx/yyyyyyyyyy/wp-load.php(50): require_once(‘/home/xxxxxxxx/…’) 12 /home/xxxxxxxx/yyyyyyyyyy/wp-admin/admin.php(35): require_once(‘/home/xxxxxxxx/…’) 13 /home/xxxxxxxx/yyyyyyyyyy/wp-admin/plugins.php(10): require_once(‘/home/xxxxxxxx/…’) 14 {main} thrown
Hi @antoine69 , Thank you for sharing the error details. Based on the stack trace, the error occurs while Action Scheduler is attempting to create a scheduled task during plugin activation. The specific error reported is: “Error saving action: Database error” At this point, the error does not indicate a compatibility issue with Divi 5, nor does it point to any specific Icegram Express feature. Instead, it suggests that the plugin was unable to save a scheduled action to the database during activation. To help us investigate further, could you please share the following information? • WordPress version • PHP version • Icegram Express version • Any database-related errors from your hosting error logs Additionally, please share a screenshot of Tools → Site Health → Info . Once we have this information, we’ll be able to look into the issue in more detail and suggest the next steps. Thank you.
Hi, thank you to get back to me. Here the details: WP 7.0 , PHP 8.1.34 , if I try to update to PHP 8.2 I get a MySql Li error when I want to access the back-office, the front-office works correctly , I have Icegram Engage plugin V3.1.42 , I try to install the last version of Icegram Express , the error comes when I want to activate the plugin. Thanks About Site Health: ` wp-core version: 7.0 site_language: fr_FR user_language: fr_FR timezone: Europe/Paris permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 2 dotorg_communication: true wp-paths-sizes wordpress_path: /home/xxxxxxxx/yyyyyyyyyy wordpress_size: 96,50 Mo (101190020 bytes) uploads_path: /home/xxxxxxxx/yyyyyyyyyyyy/wp-content/uploads uploads_size: 334,65 Mo (350901162 bytes) themes_path: /home/xxxxxxxx/yyyyyyyyyyyy/wp-content/themes themes_size: 119,12 Mo (124902377 bytes) plugins_path: /home/xxxxxxxx/yyyyyyyyyyyy/wp-content/plugins plugins_size: 114,34 Mo (119897796 bytes) fonts_path: /home/xxxxxxxx/yyyyyyyyyyyy/wp-content/uploads/fonts fonts_size: directory not found database_size: 65,11 Mo (68268398 bytes) total_size: 729,71 Mo (765159753 bytes) wp-dropins (1) advanced-cache.php: true wp-active-theme name: Divi (Divi) version: 5.7.0 author: Elegant Themes author_website: http://www.elegantthemes.com parent_theme: none theme_features: core-block-patterns, widgets-block-editor, block-templates, custom-background, automatic-feed-links, post-thumbnails, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, wp-block-styles, editor-style, widgets theme_path: /home/xxxxxxxx/yyyyyyyyyyyy/wp-content/themes/Divi auto_update: Désactivé wp-themes-inactive (2) Twenty Twenty-Five: version: 1.5, author: L’équipe WordPress, Mises à jour auto désactivées Twenty Twenty-Four: version: 1.5, author: L’équipe WordPress, Mises à jour auto désactivées wp-plugins-active (17) Classic Editor: version: 1.7.0, author: WordPress Contributors, Mises à jour auto désactivées Contact Form 7: version: 6.1.6, author: Rock Lobster Inc., Mises à jour auto désactivées Duplicate Page: version: 4.5.9, author: mndpsingh287, Mises à jour auto désactivées Easy Social Feed: version: 6.7.6, author: Easy Social Feed, Mises à jour auto désactivées Icegram Engage – Popups, Optins, CTAs & Lead Generation: version: 3.1.42, author: icegram, Mises à jour auto désactivées Loco Translate: version: 2.8.5, author: Tim Whitlock, Mises à jour auto désactivées Menu Icons: version: 0.13.23, author: ThemeIsle, Mises à jour auto désactivées Page-list: version: 6.3, author: webvitaly, Mises à jour auto désactivées Responsive Lightbox & Gallery: version: 2.7.7, author: dFactory, Mises à jour auto désactivées Smush: version: 4.1.0, author: WPMU DEV, Mises à jour auto désactivées StatCounter Analytics: version: 2.1.2, author: Aodhan Cullen, Mises à jour auto désactivées Wordfence Security: version: 8.2.2, author: Wordfence, Mises à jour auto désactivées WPS Hide Login: version: 1.9.18, author: WPServeur, NicolasKulka, wpformation, Mises à jour auto désactivées WP Shielded: version: 1.0, author: KME Byrne and Atinder, Mises à jour auto désactivées WP Video Lightbox: version: 1.9.12, author: Tips and Tricks HQ, Ruhul Amin, Mises à jour auto désactivées Yet Another Related Posts Plugin (YARPP): version: 5.30.11, author: YARPP, Mises à jour auto désactivées Yoast SEO: version: 27.7, author: Team Yoast, Mises à jour auto désactivées wp-plugins-inactive (4) Akismet Anti-spam: Spam Protection: version: 5.7, author: Automattic - Anti-spam Team, Mises à jour auto désactivées WP-Sweep: version: 1.1.9, author: Lester 'GaMerZ' Chan, Mises à jour auto désactivées WPS Bidouille: version: 1.33.3, author: WPServeur, NicolasKulka, Benoti, wpformation, Mises à jour auto désactivées WPS Cleaner: version: 1.6.10.2, author: WPServeur, NicolasKulka, wpformation, Mises à jour auto désactivées wp-media image_editor: WP_Image_Editor_Imagick imagick_module_version: 1810 imagemagick_version: ImageMagick 7.1.2-23 Q16-HDRI x86_64 24055 https://imagemagick.org imagick_version: 3.8.1 file_uploads: 1 post_max_size: 512M upload_max_filesize: 512M max_effective_size: 512 Mo max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 501 Go imagick::RESOURCETYPE_DISK: 9.2233720368548E+18 imagick::RESOURCETYPE_FILE: 12288 imagick::RESOURCETYPE_MAP: 251 Go imagick::RESOURCETYPE_MEMORY: 125 Go imagick::RESOURCETYPE_THREAD: 1 imagick::RESOURCETYPE_TIME: 9.2233720368548E+18 imagemagick_file_formats: 3FR, 3G2, 3GP, A, AAI, AI, APNG, ART, ARW, ASHLAR, AVCI, AVI, AVIF, AVS, B, BAYER, BAYERA, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FFF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICN, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MDC, MEF, MIFF, MKV, MNG, MONO, MOS, MOV, MP4, MPC, MPEG, MPG, MPO, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, RWL, SCR, SCREENSHOT, SCT, SF3, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, SRW, STEGANO, STI, STRIMG, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YAML, YCBCR, YCBCRA, YUV image_format_transforms: image/heic → image/jpeg, image/heif → image/jpeg, image/heic-sequence → image/jpeg, image/heif-sequence → image/jpeg gd_version: 2.3.3 gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM ghostscript_version: 9.27 wp-server server_architecture: Linux 4.18.0-553.30.1.lve.el8.x86_64 x86_64 httpd_software: Apache php_version: 8.1.34 64bit php_sapi: litespeed max_input_variables: 250000 time_limit: 360 memory_limit: 512M max_input_time: 360 upload_max_filesize: 512M php_post_max_size: 512M curl_version: 8.20.0 OpenSSL/1.1.1w suhosin: false imagick_availability: true opcode_cache: true opcode_cache_memory_usage: 705349144 of 2126424272 opcode_cache_interned_strings_usage: 100% of 8388608 (24 free) opcode_cache_hit_rate: 96.05 opcode_cache_full: false pretty_permalinks: true htaccess_extra_rules: true static_robotstxt_file: true current: 2026-06-09T16:30:33+00:00 utc-time: Tuesday, 09-Jun-26 16:30:33 UTC server-time: 2026-06-09T18:30:31+02:00 wp-database extension: mysqli server_version: 11.4.12-MariaDB client_version: mysqlnd 8.1.34 max_allowed_packet: 536870912 max_connections: 600 wp-constants WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/xxxxxxxx/yyyyyyyyyyyy/wp-content WP_PLUGIN_DIR: /home/xxxxxxxx/yyyyyyyyyyyy/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 512M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: undefined WP_DEVELOPMENT_MODE: undefined DB_CHARSET: utf8mb4 DB_COLLATE: undefined EMPTY_TRASH_DAYS: 30 wp-filesystem wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable fonts: does not exist mu-plugins: writable
I’ve asked my host about this error. They asked me to go on seeing this issue with you. It’s not relevant to the db system but it seems to come from your plugin. Patrick
Hi, I’ve upgraded to PHP 8.2 and installed the version 5.9.24 of the plugin but it’s still not working. Thanks
Hi @antoine69 , Thanks for your patience and for sharing the details. We’re investigating this on our end and will keep you updated as soon as we have an update.
Hi @antoine69 , Thank you for sharing the additional details. Based on the error message, the issue...
Hi @antoine69 , Thank you for sharing the error details. Based on the stack trace, the error occurs while Action Scheduler is attempting to create a scheduled task during plugin activation. The specific error reported is: “Error saving action: Database error” At this point, the error does not indicate a compatibility issue with Divi 5, nor does it point to any specific Icegram Express feature. Instead, it suggests that the plugin was unable to save a scheduled action to the database during activation. To help us investigate further, could you please share the following information? • WordPress version • PHP version • Icegram Express version • Any database-related errors from your hosting error logs Additionally, please share a screenshot of Tools → Site Health → Info . Once we have this information, we’ll be able to look into the issue in more detail and suggest the next steps. Thank you.
Hi, thank you to get back to me. Here the details: WP 7.0 , PHP 8.1.34 , if I try to update to PHP 8.2 I get a MySql Li error when I want to access the back-office, the front-office works correctly , I have Icegram Engage plugin V3.1.42 , I try to install the last version of Icegram Express , the error comes when I want to activate the plugin. Thanks About Site Health: ` wp-core version: 7.0 site_language: fr_FR user_language: fr_FR timezone: Europe/Paris permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 2 dotorg_communication: true wp-paths-sizes wordpress_path: /home/xxxxxxxx/yyyyyyyyyy wordpress_size: 96,50 Mo (101190020 bytes) uploads_path: /home/xxxxxxxx/yyyyyyyyyyyy/wp-content/uploads uploads_size: 334,65 Mo (350901162 bytes) themes_path: /home/xxxxxxxx/yyyyyyyyyyyy/wp-content/themes themes_size: 119,12 Mo (124902377 bytes) plugins_path: /home/xxxxxxxx/yyyyyyyyyyyy/wp-content/plugins plugins_size: 114,34 Mo (119897796 bytes) fonts_path: /home/xxxxxxxx/yyyyyyyyyyyy/wp-content/uploads/fonts fonts_size: directory not found database_size: 65,11 Mo (68268398 bytes) total_size: 729,71 Mo (765159753 bytes) wp-dropins (1) advanced-cache.php: true wp-active-theme name: Divi (Divi) version: 5.7.0 author: Elegant Themes author_website: http://www.elegantthemes.com parent_theme: none theme_features: core-block-patterns, widgets-block-editor, block-templates, custom-background, automatic-feed-links, post-thumbnails, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, wp-block-styles, editor-style, widgets theme_path: /home/xxxxxxxx/yyyyyyyyyyyy/wp-content/themes/Divi auto_update: Désactivé wp-themes-inactive (2) Twenty Twenty-Five: version: 1.5, author: L’équipe WordPress, Mises à jour auto désactivées Twenty Twenty-Four: version: 1.5, author: L’équipe WordPress, Mises à jour auto désactivées wp-plugins-active (17) Classic Editor: version: 1.7.0, author: WordPress Contributors, Mises à jour auto désactivées Contact Form 7: version: 6.1.6, author: Rock Lobster Inc., Mises à jour auto désactivées Duplicate Page: version: 4.5.9, author: mndpsingh287, Mises à jour auto désactivées Easy Social Feed: version: 6.7.6, author: Easy Social Feed, Mises à jour auto désactivées Icegram Engage – Popups, Optins, CTAs & Lead Generation: version: 3.1.42, author: icegram, Mises à jour auto désactivées Loco Translate: version: 2.8.5, author: Tim Whitlock, Mises à jour auto désactivées Menu Icons: version: 0.13.23, author: ThemeIsle, Mises à jour auto désactivées Page-list: version: 6.3, author: webvitaly, Mises à jour auto désactivées Responsive Lightbox & Gallery: version: 2.7.7, author: dFactory, Mises à jour auto désactivées Smush: version: 4.1.0, author: WPMU DEV, Mises à jour auto désactivées StatCounter Analytics: version: 2.1.2, author: Ao...
I’ve asked my host about this error. They asked me to go on seeing this issue with you. It’s not relevant to the db system but it seems to come from your plugin. Patrick
Hi, I’ve upgraded to PHP 8.2 and installed the version 5.9.24 of the plugin but it’s still not working. Thanks
Hi @antoine69 , Thanks for your patience and for sharing the details. We’re investigating this on our end and will keep you updated as soon as we have an update.
Hi @antoine69 , Thank you for sharing the additional details. Based on the error message, the issue appears to be related to WordPress’s internal Action Scheduler library, which is used by many plugins (including Icegram Express) to manage background tasks. During plugin activation, Action Scheduler attempts to create or migrate scheduled actions. In your case, the database is failing to save those actions, which causes the activation process to stop with a database error. This is typically caused by one of the following: • The Action Scheduler database tables are missing, corrupted, or have an incorrect structure. • A previous installation or incomplete update left the tables in an inconsistent state. • The database user does not have the required permissions to create or modify database tables. If you have access to phpMyAdmin or another database management tool, could you please check whether the following tables exist? • wp_actionscheduler_actions • wp_actionscheduler_claims • wp_actionscheduler_groups • wp_actionscheduler_logs If these tables are corrupted or incomplete, you can safely delete (or rename) all four tables. Action Scheduler will automatically recreate them when it is initialized again. Additionally, please verify with your hosting provider that the database user has the necessary CREATE and ALTER privileges. If these permissions are restricted, Action Scheduler may be unable to create or update its tables during activation. Important: Please take a full database backup before making any changes. Please let us know what you find, and we’ll be happy to assist further.
Hi, I’ve emptied the 4 tables and the install worked well again. Thanks for your help.