Source evidence

Phone not linked

Rich Contact Widget · support · 2015-07-10T08:23:00+00:00

Rich Contact Widget plugin evidence original source source API

complaintsentiment

mediumseverity

0.74relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

4 / 27 rows with source links

14.8% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

23 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

mancinoa unresolved

Hi there, I was reading in your readme.txt and apparently both the email and phone field are meant to be linked so people using mobile phone can click on either and make a call or email. Although the email filed works like that, the phone one does not! I have tried to put the html tag for it in the widget field but it rejects it. Can you please help? Many Thanks Andrea https://wordpress.org/plugins/rich-contact-widget/ I can see that you have already replied to another user saying that it only works on mobile and not desktop, but I have tried from mobiles, and still it doesn’t work. Just thought I will let you know. thanks I beg your pardon! I have tried with safari on iphone and it works. My mistake for not checking! But as it stands, still not working with chrome on mobiles? If there is an explanation or a fix, please let me know, if not I will have to leave with it. Many thanks again Hello, I only tested this on an iPhone and safari, but not with chrome. It should be working since it’s using a standard formatting to create the link.

Commercial Context

Opportunity

agency visual QA and update safety

Widget visual QA and update safety for preventing client-site regressions before updates or edits go live

Buyer: site builders and agencies

Wedge: detect widget layout regressions, widget breakage, and client-visible update issues

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Phone not linked: users show support pain that may indicate a product gap.

Evidence quote: Phone not linked Hi there, I was reading in your readme.txt and apparently both the email and phone field are meant to be linked so people using mobile phone can click on either and make a call or email.

Affected feature: email

support reliable email

Plugin

API

Rich Contact Widget

9.0K active installs · 83.9K downloads · rating 92.0

contact microdata microformats rich snippets widget

Comments

3 shown

mancinoa 2015-07-10T08:25:00+00:00

I can see that you have already replied to another user saying that it only works on mobile and not desktop, but I have tried from mobiles, and still it doesn’t work. Just thought I will let you know. thanks

mancinoa 2015-07-10T08:33:00+00:00

I beg your pardon! I have tried with safari on iphone and it works. My mistake for not checking! But as it stands, still not working with chrome on mobiles? If there is an explanation or a fix, please let me know, if not I will have to leave with it. Many thanks again

Remy Perona 2015-07-10T11:51:00+00:00

Hello, I only tested this on an iPhone and safari, but not with chrome. It should be working since it’s using a standard formatting to create the link.