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supportHello, since the update, when customers personalise a product with text the notes came through at checkout. However this is no longer happening since yesterday. Please can you help?
Hi @labels4everything , Thanks for contacting us. I could not reproduce this behavior on my test site. Would you please share a product URL that we can inspect and perform tests? Looking forward to your response.
Yes of course. Please see the link for 1 item. All the items on the website use the same input for personalised stickers. All was working well, however i can see when you go to the basket, the personalisation is missing from what has been entered https://labels4everything.co.uk/product/easter-egg-hunt-alphabet-stickers/ However i have since rolled back to the previous version and it is working now. Will hold on updating until another new one is released.
Hi @labels4everything Do you have a test version of your website where you can update to the latest version? If we can’t test the issue, we can’t search for what’s going on. 🙂
i have updated it again. Will leave it for an hour or so on this version
here is a screenshot showing https://freeimage.host/i/q7jEI5l
I have the same problem with the free version on variable products. On simple products everything is ok. I rolled back on 1.6.19 and it is working just fine. I have also updated today woocommerce to latest version 10.6.0
i too am using variable products. must be a latest issue release bug. I hope it is fixed soon as i don’t have a test site i can show the guys and i’m currently running this latest plugin with no personalisation options 🙁
Hi @labels4everything Thanks! We identified the issue and fixed it in the latest version. Please update to the newly released version, and your site should be back to normal.
thank you so much guys. All working now. Really appreciate your help.
@mi13278pandaboo please update to the latest version for the fix!
Thank you. That was really fast. 1.6.21 is working now.
Hi @labels4everything , Thanks for contacting us. I could not reproduce this behavior on my test site. Would you please share a product URL that we can inspect and perform tests? Looking forward to your response.
Yes of course. Please see the link for 1 item. All the items on the website use the same input for personalised stickers. All was working well, however i can see when you go to the basket, the personalisation is missing from what has been entered https://labels4everything.co.uk/product/easter-egg-hunt-alphabet-stickers/ However i have since rolled back to the previous version and it is working now. Will hold on updating until another new one is released.
Hi @labels4everything Do you have a test version of your website where you can update to the latest version? If we can’t test the issue, we can’t search for what’s going on. 🙂
i have updated it again. Will leave it for an hour or so on this version
here is a screenshot showing https://freeimage.host/i/q7jEI5l
I have the same problem with the free version on variable products. On simple products everything is ok. I rolled back on 1.6.19 and it is working just fine. I have also updated today woocommerce to latest version 10.6.0
i too am using variable products. must be a latest issue release bug. I hope it is fixed soon as i don’t have a test site i can show the guys and i’m currently running this latest plugin with no personalisation options 🙁
Hi @labels4everything Thanks! We identified the issue and fixed it in the latest version. Please update to the newly released version, and your site should be back to normal.
thank you so much guys. All working now. Really appreciate your help.
@mi13278pandaboo please update to the latest version for the fix!
Thank you. That was really fast. 1.6.21 is working now.