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supportHello Stackable Team, I’m experiencing a critical performance issue on my site caused by the Stackable plugin. On a shared hosting environment, the plugin creates a single, extremely large query (over 4 MB) when trying to save the _transient_stackable_get_design_library_json_v4 option. The problematic query is: INSERT INTO \wp_options ( option_name , option_value , autoload ) VALUES ('_transient_stackable_get_design_library_json_v4', ...) This causes a Got a packet bigger than ‘max_allowed_packet’ bytes error and makes my admin area very slow. I cannot change the server’s max_allowed_packet setting because I’m on shared hosting. Could you please provide a way to disable this specific function or suggest a fix for this behavior? Thank you for your help.
Hi @salvo2 , Thanks for reaching out! Could you send over some login details to our support email support@wpstackable.com so we can check this further? We would also need FTP access. Sending these details will also allow us to create a ticket on your behalf and properly track the issue. Thank you!
Hi @salvo2 , Thanks for reaching out! Could you send over some login details to our support email support@wpstackable.com so we can check this further? We would also need FTP access. Sending these details will also allow us to create a ticket on your behalf and properly track the issue. Thank you!