Source evidence

PAYMENT REQUEST FAILED

M-Pesa(Kenya) Checkout for Woocommerce · support · 2022-02-08T12:22:00+00:00

M-Pesa(Kenya) Checkout for Woocommerce plugin evidence original source source API

mixedsentiment

highseverity

0.88relevance

2replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

10 / 67 rows with source links

14.9% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

57 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

wekessah resolved

Hi, I need your help, first my payments were going through and I couldn’t get a callback. I bought the pro version now my payments are not going through. I get PAYMENT REQUEST FAILED, and no STK push. I am on Test environment as I wait for the client to get the paybill number. The site will be mostly used in Tanzania but I am developing from Kenya. Any prompt assistance would be highly appreciated. The page I need help with: [ log in to see the link] Same problem here, but with the non-pro version. The “info” email provided for assistance is now inactive and now unable to use the plugin. Kindly assist, Demkitech. Hi @wekessah and @ericochieng , I hope you managed to reach out to us on email(info@demkitech.com) where the replies are faster and the issue resolved. Replying for future reference: The “PAYMENT REQUEST FAILED” error is usually caused by having plugin settings that are not valid, especially on the Paybill/Till number field on the plugin settings. Regards, Demkitech

Commercial Context

Opportunity

checkout and revenue assurance

WooCommerce revenue assurance for protecting checkout revenue and order operations

Buyer: store owners and WooCommerce agencies

Wedge: monitor WooCommerce failures, handoffs, and revenue-impacting exceptions

Investigate Pain card complete market

Analysis

heuristic-v1

Summary: PAYMENT REQUEST FAILED: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence quote: PAYMENT REQUEST FAILED Hi, I need your help, first my payments were going through and I couldn’t get a callback.

Affected feature: payment

bugs missing feature support support

Plugin

API

M-Pesa(Kenya) Checkout for Woocommerce

1.0K active installs · 30.8K downloads · rating 100.0

m-pesa mobile money mpesa woocommerce

Comments

2 shown

Eric Ochieng 2022-03-05T07:36:00+00:00

Same problem here, but with the non-pro version. The “info” email provided for assistance is now inactive and now unable to use the plugin. Kindly assist, Demkitech.

demkitech 2022-08-12T07:23:00+00:00

Hi @wekessah and @ericochieng , I hope you managed to reach out to us on email(info@demkitech.com) where the replies are faster and the issue resolved. Replying for future reference: The “PAYMENT REQUEST FAILED” error is usually caused by having plugin settings that are not valid, especially on the Paybill/Till number field on the plugin settings. Regards, Demkitech