Payment problem (final cost)

I have a huge problem. I created a form for a customer and I have a lot of calculations. However, in the end, I have one field that should calculate the cost – Final Cost. I made a test order, I was supposed to pay £0.68, but I paid the customer £501.90 🙁 What did I do wrong? Where did this amount come from? This topic was modified 6 months, 1 week ago by damniano . Hi @damniano Thanks for reaching out! Could you please share your calculator so I can test it in my environment? Please export the calculator and upload it to a file-sharing service such as https://www.file.io , then share the link with me. You can follow this guide to export your calculators in .txt format: https://docs.stylemixthemes.com/cost-calculator-builder/plugin-features/working-on-existing-calculators#export Looking forward to hearing from you! Kind regards Hi @tomstylemixthemes No problem, link to file: https://limewire.com/d/LS44v#PIsUU7IlfE Hi there Sorry for late response! I checked your calculator and noticed that some formulas use the OR condition. When this condition is used, the Advanced Calculations option must be enabled in the formula settings. I extracted the OR part of your formula and created a separate formula to calculate only that segment. Then I connected that formula to the total cost formula, and now the correct price is being sent to the orders. I’ve uploaded the updated calculator to the site and shared the download link with you. Please download it and test — hope it will be helpful! Here is link -> https://limewire.com/d/WbZcw#KHnYPfVSqG With regards Hi @tomstylemixthemes Thank you. I imported the file from you, but I can’t test it. For some reason, I can’t make the payment (Stripe). I enter my card details and my information, click “Submit order,” it thinks for a moment, the wheel spins for a moment, and… nothing happens. Two errors appeared in the console. hsw.js:2 [Violation] 'message' handler took 194ms WidgetAPI.ts:29 POST https://www.liontek.co.uk/wp-admin/admin-ajax.php 500 (Internal Server Error) makeRequest @ WidgetAPI.ts:29 handleSubmissionRequest @ handleOrderSubmission.ts:7 createOrder @ useOrder.ts:644 (anonymous) @ submissionStore.ts:150 Promise.then submissionCreateOrder @ submissionStore.ts:136 R @ pinia.mjs:1379 j @ OrderFormList.vue:204 ce @ OrderFormList.vue:198 q @ Button.vue:47 Qt @ runtime-core.esm-bundler.js:199 Pe @ runtime-core.esm-bundler.js:206 n @ runtime-dom.esm-bundler.js:729 WidgetAPI.ts:36 API Request Failed (create_cc_order): SyntaxError: Unexpected token '<', " There h"… is not valid JSON makeRequest @ WidgetAPI.ts:36 await in makeRequest handleSubmissionRequest @ handleOrderSubmission.ts:7 createOrder @ useOrder.ts:644 (anonymous) @ submissionStore.ts:150 Promise.then submissionCreateOrder @ submissionStore.ts:136 R @ pinia.mjs:1379 j @ OrderFormList.vue:204 ce @ OrderFormList.vue:198 q @ Button.vue:47 Qt @ runtime-core.esm-bundler.js:199 Pe @ runtime-core.esm-bundler.js:206 n @ runtime-dom.esm-bundler.js:729 structural-steel-calculator/:1 Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received I don’t quite understand how to look for the problem. Importantly, the orders appeared in the “Orders” tab. But they weren’t paid for. And I still see something like £501.90 there… This reply was modified 6 months ago by damniano . Hi @tomstylemixthemes Could you manage to find a moment for me? Hi @damniano Sorry for making you to wait for reply! I had uploaded only .txt version of your calculator after editing some formula fields. I have tested it in my environment and recorded the process – https://share.zight.com/12uZo67y Here you can see the stripe history – https://prnt.sc/7O11I30n4Z_v Also i will give another link to site where you can download the calculator – https://limewire.com/d/vZGox#O2e9zJsBWa Hope this will be useful! Kind regards Hello @tomstylemixthemes I can’t solve this problem. I still get an internal error after clicking the ‘submit order’ button and an error in WidgetAPI.ts. I tried to debug it, but… I updated the plugin to version 3.6.7 and now the order button has disappeared completely… @tomstylemixthemes https://www.liontek.co.uk/wp-admin/admin-ajax.php?action=create_cc_order return -1 value. Is it important? Thank you for your kind diligence The internal server error occurs due to your server configurations. Try to check and test on a clean local environment and with proper server limits as described in the plugin doc. We tested your calculator, and that worked on our side; that means that the issue doesn’t come from the plugin itself. Best regards Hi @juliastylemixthemes I have no idea anymore. The errors were caused by uBlock, but I disabled it. Since you fixed my calculator, I haven’t been able to test it. The Stripe configuration is very simple – I copy two keys and that’s it. I enter the card number, date, CVV and… nothing happens. The calculator spins the wheel three times and nothing happens. The thank you page does not appear. This only happens with Stripe. When I disable Stripe and enable ‘Cash Payment’, everything works fine. Am I missing something? Are there any cookies or your settings left? Is that possible? Because I also noticed that when I remove the plugin and reinstall it, all settings are retained. I tried to ‘reset’ the plugins somehow, but I don’t know how… Hi @juliastylemixthemes & @tomstylemixthemes I KNOW!!! Do you still have my calculator file? Stripe payment works for the first product, i.e. All RJS Steel Beams. It doesn’t work for the others. But I don’t know why. I have noticed with other products that when I try to pay but fail, if I scroll down the page a little, the message ‘Total must be more than 0’ appears, but I do not know where it comes from. This reply was modified 4 months, 3 weeks ago by damniano . This reply was modified 4 months, 3 weeks ago by damniano . Hi @damniano Sorry for delay in my reply! Yes i had your calculator. I have again tested it but it worked fine. As a proof i will leave a link to the video record – https://share.zight.com/E0uQRO4P In my settings in Stripe i have only Secret and Public keys as you mentioned. If the calculator is working fine in one product but is not working in another products may be the issue is with products not with calculator. I would recommend to compare the products (working one with not working). Kind regards Hi @tomstylemixthemes Have you tried taking the product on its own, without any additional options? Watch my video. When I take the product on its own, it doesn’t work, but when I add the option, it’s fine. https://drive.google.com/file/d/1oTh5ohylR5Zfeem9BvwzvNW1xi8rvM4X/view?usp=sharing (this is a webm format – if it does not work, you can open it in Chrome) What is Total in your calculator? <span data-v-8c7a28fd="" class="calc-notice-title">Total must be more then 0</span> This might help me find the problem – perhaps it is something related to conditions or a formula? I have the impression that the calculator generates an error when you select a product that has VALUE set to less than 1.5. But I don’t know what ‘Total’ means and I can’t check it. Although all calculations seem to be performed and the value is > 0, something seems to ‘freeze’… Hi @damniano As you can see in my screen record i did all steps at once. I assume that you are not using the calculator which i sent you. Because in my calculator all totals (formulas) are visible, in yours they are different from mine. If you have not the calculator which i corrected the issue and sent you please let me know i will try to re-send you it. Total is formula that is assigned as the amount of what calculator is calculating. The price which will be paid by customer. The span of the total will not solve your issue. The error in your formula meaning that you had written some kind of negative calculation into your formula. For e.g. -100 is the summary. The calculator cannot get such price from customer. So that it is triggering error. Hope the explanation was useful! Kind regards Hi @tomstylemixthemes Because in my calculator all totals (formulas) are visible, in yours they are different from mine. I think I used your file, but I just added a hidden class to the formulas because the client doesn’t need to see all the calculations. If you can send me the file again, I’ll check it once more. What else I did: I added the “required” option to the first fields, because I think there is a problem when only the product is selected and nothing else is checked. But adding, for example, the quantity or finish seems to solve this problem. However, if you use the default settings, an error appears saying that total = 0. https://limewire.com/d/kCcPO#P9DbCGh6bm – Here is my current calculator, because I had to make some other changes at the customer’s request. Hi @damniano I have re-uploaded into server, please import after downloading the file through this link – https://limewire.com/d/vaRGH#2gdIs2JQsm To solve the issue i had added formula and edited some of them. Kind regards Hello @tomstylemixthemes Thank you. I will download it and check it out. I have one more question. I have the first two selectors in this calculator. If I select the first one, then the second one appears. In the second one, I can select a product from the list. Later (in the final stage), I perform calculations on kilograms, lengths, and multiply by 1.5(5) – price. Is there any possibility of specific calculations, so that if I select product 001, 002, 003 from a given list, the formula will multiply by 1.5, and if I select product 004, 005, 006, the formula will multiply by 2.0, and if I select product 007, 008, 009, the formula will multiply by 2.5? Hi @damniano Please keep me updated if the calculator is working correctly! Of course there is a way to achieve this. For this from your second element take values of every option and create formula for each value. For e.g. 2nd element contains products (if products’ price same this will not work) and their values are 1, 2 ,3. So you should create a formula which works relying the value of the 2nd element(in formula i will sign 2nd element with X). If (X==1) { X*1.5} ELSE IF ( X==2) { X*2} ELSE IF (X==3) { X*3 } ELSE {X*4}. According to above formula, formula will multiply 2nd elements value to 1.5 if selected product with 1 value, multiplies by 2 if the value is 2 and so on. Hope this explanation was useful! Kind regards