Parcel with supplied object_id not found

I have absolutely no idea what I’m doing but my work made me provide tech support for a client whose website I did not develop and have no experience with. When trying to enter in a shipping address at checkout, it gives the following error. I asked Shippo about it and Shippo support said that WooCommerce will have to address the issue because it’s their plugin. Shippo said I would need WooCommerce’s help “determine why that other ID is being requested and how to set a new one.” Shippo Shipping: parcels -> Parcel with supplied object_id de84c6a090ca4de8a9a58174f5d65f28 not found. Use the Parcels API ( https://docs.goshippo.com/shippoapi/public-api/#tag/Parcels ) to first create a Parcel object. I’m very out of my depth here. Any possible help would be appreciated. The page I need help with: [ log in to see the link] Hi @justing87 , Thanks for sharing the details here, and I can understand how confusing this must be, especially when you’ve inherited a site you didn’t originally build. From the error message, it looks like the Shippo Shipping integration is trying to use a Parcel ID that no longer exists on the Shippo side. In many cases, this can happen if cached shipping data, outdated shipping settings, or a plugin conflict is causing WooCommerce to reference an invalid Shippo parcel object. To help narrow this down, please try the following: Go to WooCommerce → Settings → Shipping and review the Shippo Shipping settings, then reconnect/re-authenticate the Shippo account if that option is available. Clear any caching layers on the site, including caching plugins, server cache, or CDN cache if used. Temporarily switch to a default theme like Storefront or Twenty Twenty-Four and deactivate all plugins except WooCommerce and the Shippo Shipping plugin, then test checkout again. This helps determine whether another plugin or the current theme is interfering with the shipping request. Please also share a copy of your WooCommerce System Status Report so we can check the current environment and active extensions: WooCommerce → Status → “Get system report” → “Copy for support”. You can paste the report using: https://pastebin.com or https://gist.github.com Once you share the report and the results of the conflict test, we’ll take a closer look from there. Thank you! Here is the WooCommerce System Status Report: https://pastebin.com/hxFutyNe Hi there! Thank you for sharing the System Status Report. I’ve reviewed it, and everything appears to be fine from a WooCommerce core perspective. I don’t see anything in the report that would immediately explain the error you’re encountering. That said, the error message you’ve shared: Shippo Shipping: parcels -> Parcel with supplied object_id … not found. is related to the communication between the Shippo Shipping plugin and Shippo’s API. Specifically, the plugin appears to be requesting a Parcel object from Shippo using an object ID that can no longer be found or is no longer valid. As this forum provides support for WooCommerce core features only, we’re unable to provide troubleshooting or development support for third-party plugins and their integrations with external services. In this case, I would recommend following up with the Shippo plugin support team and sharing the error message with them. Since the issue involves Shippo-specific Parcel object IDs and API requests, they will be in the best position to determine why the object is being requested and how a new one should be created or referenced. I understand Shippo has suggested contacting WooCommerce, but based on the error details and the information provided in your System Status Report, this does not appear to be an issue with WooCommerce core itself. I hope this helps point you in the right direction. Just catching up after the weekend. Shippo is telling me that WooCommerce has to help me with this problem while WooCommerce is saying that Shippo has to help, so I’m just trying to figure out who can actually help me. Meanwhile, an order was placed that did not charge the customer shipping, which is a very big and very urgent issue, if orders are able to bypass shipping costs. I’m attaching a new system status report. Is this something that WooCommerce can help me with, since the order was placed through the WooCommerce plugin, or does Shippo have to help with this? https://pastebin.com/PViyVvMX Hi there! Thanks for following up. I understand your concern, especially since an order was able to go through without any shipping charges being applied. To help determine whether the issue is related to WooCommerce core or the Shippo plugin, could you please try the following test? Temporarily deactivate the Shippo plugin. Configure a simple Flat Rate shipping method under WooCommerce → Settings → Shipping . Place a test order and check whether the shipping charge is applied correctly. If shipping is charged as expected with WooCommerce’s built-in shipping method, that would suggest the issue is likely related to the Shippo integration. If the same issue occurs even with the native WooCommerce shipping method, we’ll be happy to investigate further from the WooCommerce side. Please let us know what you find, and we’ll take it from there. In reviewing the shipping section in the WooCommerce plugin, the ShippoUSA option is currently displaying a “No shipping methods offered to this zone.” message. How do I correct that? Hi @justing87 , Thanks for the update! The “No shipping methods offered to this zone” message means the Shippo shipping method hasn’t been added to that shipping zone yet in WooCommerce. Here’s how to fix it: Go to WooCommerce → Settings → Shipping and click on the shipping zone you want to configure (e.g. United States). Click Add shipping method, select Shippo from the dropdown, and click Add shipping method to confirm. Once added, click the method name to configure it and make sure it’s enabled. That should get Shippo showing rates at checkout for that zone. However, if Shippo still isn’t returning rates after being added, which may be related to the original parcel object_id error , that’s something the Shippo support team will need to help you resolve on their end, as it involves their API configuration. You can reach them at: https://support.goshippo.com/hc/en-us Let us know if adding the method to the zone resolves the checkout error!