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supportI had problems with 4.0.16 and 4.0.17 breaking the output of several block types when they appeared within shortcode blocks connected to Post Snippets, including Custom HTML, Column, and Image blocks. Unfortunately, updating to 4.0.18 didn’t help. Rolling back to 4.0.15 fixed the problem. I’d like to be on the latest version, but can’t break the site again. Please let me know if you need more info to troubleshoot.
As one example of what was happening, there were iframes in Custom HTML blocks. On the front end, additional double quotes were inserted into the iframes (for escaping?), breaking them.
Hi @chad-warner , Thanks for reporting this and for the detailed explanation. We’ve forwarded the issue to our development team for further investigation. They’ll review the problem with the recent versions and the iframe behavior inside Custom HTML blocks. We’ll update you here as soon as we have more information or a fix. We appreciate your patience and the helpful report. Best regards. WPExperts Support Team
Hi @chad-warner , Hope you are doing well. Our team is working on your use issue. However we need your help. if possible can you share the snippet that you are using we want to undersnat your use case in order to provide you the propmt resolution. Thank you for your understanding. Thank you
The site has a snippet that creates full-width sections on pages. We’ve used it for years without problems. Suddenly the problem started when blocks (including Custom HTML, Column, and Image blocks) were used within the full-width sections generated by this snippet. <div class="full-width-section {background}-bg {class}"> <div class="wrap"> {content} </div> </div> Variables: background,class Shortcode: checked/enabled
Hello @chad-warner , Thank you for your insight and for sharing the details, it’s very helpful. Our team is currently working on this and investigating the issue. We’ll keep you updated here as soon as we have any progress or a fix. We appreciate your patience and support. Thank you
Hi @chad-warner , Thank you for your patience. Our team has investigated the issue and attempted to reproduce it on our end, but we were unable to replicate the behavior you described. To help us identify the root cause more effectively, we kindly ask you to open a support ticket on our official support platform . This will allow you to connect directly with our development team so we can review your specific setup and resolve the issue as quickly as possible. For other readers: we will share an update here once the issue has been resolved. Thank you for your understanding. Thank you
Hi @chad-warner , Thank you for your patience. For other readers: the client’s issue has been resolved in our updated plugin version. Our team made some changes to the plugin structure, and it is now working correctly with Custom HTML, Column, Image blocks, and iframe content inside Post Snippets shortcodes. You can download the updated build from the following link: https://drive.google.com/file/d/16lKBT9u4AXURR1Oh8BRG22siDOtBGiA8/view?usp=sharing We will also release this build in the official plugin update soon on the WordPress repository. Please try the updated version and let us know if you face any further issues. Thank you for your support and cooperation. Best regards, WPExperts Support Team
As one example of what was happening, there were iframes in Custom HTML blocks. On the front end, additional double quotes were inserted into the iframes (for escaping?), breaking them.
Hi @chad-warner , Thanks for reporting this and for the detailed explanation. We’ve forwarded the issue to our development team for further investigation. They’ll review the problem with the recent versions and the iframe behavior inside Custom HTML blocks. We’ll update you here as soon as we have more information or a fix. We appreciate your patience and the helpful report. Best regards. WPExperts Support Team
Hi @chad-warner , Hope you are doing well. Our team is working on your use issue. However we need your help. if possible can you share the snippet that you are using we want to undersnat your use case in order to provide you the propmt resolution. Thank you for your understanding. Thank you
The site has a snippet that creates full-width sections on pages. We’ve used it for years without problems. Suddenly the problem started when blocks (including Custom HTML, Column, and Image blocks) were used within the full-width sections generated by this snippet. <div class="full-width-section {background}-bg {class}"> <div class="wrap"> {content} </div> </div> Variables: background,class Shortcode: checked/enabled
Hello @chad-warner , Thank you for your insight and for sharing the details, it’s very helpful. Our team is currently working on this and investigating the issue. We’ll keep you updated here as soon as we have any progress or a fix. We appreciate your patience and support. Thank you
Hi @chad-warner , Thank you for your patience. Our team has investigated the issue and attempted to reproduce it on our end, but we were unable to replicate the behavior you described. To help us identify the root cause more effectively, we kindly ask you to open a support ticket on our official support platform . This will allow you to connect directly with our development team so we can review your specific setup and resolve the issue as quickly as possible. For other readers: we will share an update here once the issue has been resolved. Thank you for your understanding. Thank you
Hi @chad-warner , Thank you for your patience. For other readers: the client’s issue has been resolved in our updated plugin version. Our team made some changes to the plugin structure, and it is now working correctly with Custom HTML, Column, Image blocks, and iframe content inside Post Snippets shortcodes. You can download the updated build from the following link: https://drive.google.com/file/d/16lKBT9u4AXURR1Oh8BRG22siDOtBGiA8/view?usp=sharing We will also release this build in the official plugin update soon on the WordPress repository. Please try the updated version and let us know if you face any further issues. Thank you for your support and cooperation. Best regards, WPExperts Support Team