Source evidence

Order pending payment bug

ShopMagic – email automation · support · 2025-12-08T13:37:00+00:00

ShopMagic – email automation plugin evidence original source source API

complaintsentiment

mediumseverity

0.67relevance

2replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

3 / 25 rows with source links

12.0% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

22 rows with no attached evidence

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Conversation

support

wojciechborys resolved

Hello, I am using your plugin and I have a problem. I have set up automation for users awaiting payment. The automation triggers after 30 minutes, 1 day, and 3 days from the order. These are 3 different automations. Each of them has the ‘check status before sending’ option selected. Unfortunately, many users receive messages about the need to pay, even though their orders have been paid for. This is very problematic and misleads customers, who write to us with questions about why they are receiving such messages. How can we debug the problem? Interestingly, I verified these messages based on the queue – not all messages are sent, it seems that only some of them are sent incorrectly. Any tips on where to start? Hi @wojciechborys Thank you for contacting us. Could you please tell me which versions of WordPress, WooCommerce, PHP and our Shopmagic plugin you are using? I would also be grateful if you could send me screenshots of the automation that does not work in every case. Please also go to WooCommerce > Status > Logs and check if there are any errors related to our plugin. If there are any such errors, could you please send their content in reply to this message? Hi @wojciechborys As we haven’t got any replies, I’m marking this topic as resolved for now. Thank you

Commercial Context

Opportunity

lead capture reliability

Follow Up Emails lead-capture reliability for protecting form submissions and lead routing

Buyer: marketing teams, agencies, and lead-generation site owners

Wedge: monitor follow up emails submissions, notification delivery, spam, and CRM handoffs

Proof Blocked card complete market

Analysis

codex:gpt-5.5

Summary: ShopMagic sent pending-payment reminders to customers whose orders had already been paid, causing customer confusion and support burden.

Evidence quote: users receive messages about the need to pay, even though their orders have been paid for

Affected feature: payment reminder emails

bugs payment reminder emails

Plugin

API

ShopMagic – email automation

10.0K active installs · 764.8K downloads · rating 92.0

customize woocommerce emails follow up emails woocommerce abandoned cart woocommerce email customizer woocommerce mailchimp

Comments

2 shown

rzepsen 2025-12-09T09:42:00+00:00

Hi @wojciechborys Thank you for contacting us. Could you please tell me which versions of WordPress, WooCommerce, PHP and our Shopmagic plugin you are using? I would also be grateful if you could send me screenshots of the automation that does not work in every case. Please also go to WooCommerce > Status > Logs and check if there are any errors related to our plugin. If there are any such errors, could you please send their content in reply to this message?

rzepsen 2025-12-16T14:18:00+00:00

Hi @wojciechborys As we haven’t got any replies, I’m marking this topic as resolved for now. Thank you