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supportCan I get a link where I can download the previous version? The current update has made all my images I put on the website using elements like Sliders disappear. I had activated AutoUpdate. I need to roll back to the previous version ugently
Dear Eric Gisore , Thanks for reaching out and sharing your issue with us. Which version of the plugin are you using now? After updating the plugin, we request you to regenerate the CSS data and file from Elementor > Tools and also clear your cache. Please see the screenshot – https://prnt.sc/KGQUqrQEVNj2 Please try and let us know if you face the same problem again. If you face the same problem again then we request you to contact the Bdthemes support team directly to fix your issue. Thanks. Best Regards, Hasib Ali
I was using version 5.10.23, which is the one that has those issues. I cleared cache, regenerated CSS from Elementor but still nothing happened. Could you kindly give me a link to download version 5.10.22 which was working fine. I found a version I downloaded 2024 Nov and installed and the problem was sorted immediately. So its clear version 5.10.23 is the one that has the bug that makes slides disappear from website pages
Dear Eric Gisore , Thanks for your feedback reply. If you want then you can easily download the rollback version from here- https://wordpress.org/plugins/bdthemes-element-pack-lite/advanced/ Please see the screenshot – https://prnt.sc/CvLDdnag7o1c Also, we already released a new version. If you want then you can try the latest version. Thanks. Best Regards, Hasib Ali
Dear Eric Gisore , Thanks for reaching out and sharing your issue with us. Which version of the plugin are you using now? After updating the plugin, we request you to regenerate the CSS data and file from Elementor > Tools and also clear your cache. Please see the screenshot – https://prnt.sc/KGQUqrQEVNj2 Please try and let us know if you face the same problem again. If you face the same problem again then we request you to contact the Bdthemes support team directly to fix your issue. Thanks. Best Regards, Hasib Ali
I was using version 5.10.23, which is the one that has those issues. I cleared cache, regenerated CSS from Elementor but still nothing happened. Could you kindly give me a link to download version 5.10.22 which was working fine. I found a version I downloaded 2024 Nov and installed and the problem was sorted immediately. So its clear version 5.10.23 is the one that has the bug that makes slides disappear from website pages
Dear Eric Gisore , Thanks for your feedback reply. If you want then you can easily download the rollback version from here- https://wordpress.org/plugins/bdthemes-element-pack-lite/advanced/ Please see the screenshot – https://prnt.sc/CvLDdnag7o1c Also, we already released a new version. If you want then you can try the latest version. Thanks. Best Regards, Hasib Ali