Source evidence

Not working with Featured Image

Stencil · support · 2019-09-25T21:16:00+00:00

Stencil plugin evidence original source source API

complaintsentiment

mediumseverity

0.86relevance

2replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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4 / 32 rows with source links

12.5% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

28 rows with no attached evidence

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Conversation

support

taropaa unresolved

Hi, After the latest WP update 5.2.3, changing the featured image using stencil no longer works. If I click the stencil tab, nothing happens. If I close and click on replace featured image again, then the dialog box opens again and now stencil is loaded, but I can’t change back to the regular media library or upload file. Changing between media library tab and upload file tab has no problems. It’s just the stencil tab that is acting up. This wouldn’t be a deal-breaker on its own, but now I can’t add the image to the library via the once-handy “Add to Media” button. I am using this in the backend of the website. I have no Gutenberg add-ons installed. What is strange, is that if I try to add an image in the content of the post, it works fine. Hi @taropaa First of all, I want to apologize: there’s no excuse for ever taking this long to reply, but for context: I had subscribed to this forum, but for some reason never got an email from WordPress. I’m going to look into this now more fully, and get back to you with a response asap. Back @taropaa So I just tested things on WordPress 5.3 I do recall fixing something a couple months ago that was related to tab-switching not working properly. Would you mind upgrading to the latest version of the Stencil WordPress Plugin, and letting me know if the problem is persisting? If so, I’d love to get on a Skype call with you to diagnose the root cause. Thanks again for your patience!

Commercial Context

Opportunity

agency visual QA and update safety

Design visual QA and update safety for preventing client-site regressions before updates or edits go live

Buyer: site builders and agencies

Wedge: detect design layout regressions, widget breakage, and client-visible update issues

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Not working with Featured Image: users show missing feature, support, setup pain that may indicate a product gap.

Evidence quote: Not working with Featured Image Hi, After the latest WP update 5.2.3, changing the featured image using stencil no longer works.

Affected feature: email

missing feature support setup reliable

Plugin

API

Stencil

1.0K active installs · 48.7K downloads · rating 82.0

design graphic design graphics media library photos

Comments

2 shown

Stencil 2019-12-03T22:15:00+00:00

Hi @taropaa First of all, I want to apologize: there’s no excuse for ever taking this long to reply, but for context: I had subscribed to this forum, but for some reason never got an email from WordPress. I’m going to look into this now more fully, and get back to you with a response asap.

Stencil 2019-12-03T22:21:00+00:00

Back @taropaa So I just tested things on WordPress 5.3 I do recall fixing something a couple months ago that was related to tab-switching not working properly. Would you mind upgrading to the latest version of the Stencil WordPress Plugin, and letting me know if the problem is persisting? If so, I’d love to get on a Skype call with you to diagnose the root cause. Thanks again for your patience!