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review · 1 starsDo not purchase this plugin. over a year I have had the same problem. I can’t print vouchers. DHL Express Create Shipment Error:111: Error in parsing request XML:Error: Datatype error: In element ‘ManufactureCountryCode’: Value ” with length ‘0’ is not equal to length facet ‘2’.. at line 56, column 370 I made them manually all the time. I opened 3 tickets, but nobody helps FROM TECHNICAL SUPPORT
Hello @mariospap , I am sorry to learn that you are still unhappy with the product, help, and support we are providing. As mentioned in the support thread please raise a support ticket with us so that we can investigate this issue on your site there are no open tickets we could find. If there are any existing unaddressed tickets please share the ticket number in the support thread so that we can look into it at the earliest.
Thank you @mariospap for your review. I was going to buy now the pro plugin to 5 sites, but I regretted it because of your feedback. I am tired of unsupported pro plugins, they are a pain in the head.
Hello @diegomat , Thank you for your interest in our plugin. Our goal is to ensure our customers have a great experience and get the most out of our products. Our support team is always available to resolve any issues that the plugin is causing your website. We also provide online support for our premium customers during business hours. You just need to book a call with the team. Moreover, we offer a 30-day money-back guarantee in case you are not happy with the product. We have been maintaining our DHL Premium Plugin for more than 5 years. The prime reason it is one of the best is only that we listen and care about our Customers.
Hello @diegomat For almost a year I was trying to find solutions to their changes, and they answer me that expecting changes from DHL But DHL hadn’t made any changes that affected the plugin or were relevant to the problem I was having. Support was slow to respond or said they were waiting for a response from DHL. In 1 year I lost several foreign customers and found a solution only with the help of a technician independent from elex extension. I have all the communication on file and if necessary after consulting a lawyer, I will release some of the correspondence. I asked to be given a one year license because it wasn’t working due to the problems and they said NO
Hello @mariospap , I am sorry to learn that you are still unhappy with the product, help, and support we are providing. As mentioned in the support thread please raise a support ticket with us so that we can investigate this issue on your site there are no open tickets we could find. If there are any existing unaddressed tickets please share the ticket number in the support thread so that we can look into it at the earliest.
Thank you @mariospap for your review. I was going to buy now the pro plugin to 5 sites, but I regretted it because of your feedback. I am tired of unsupported pro plugins, they are a pain in the head.
Hello @diegomat , Thank you for your interest in our plugin. Our goal is to ensure our customers have a great experience and get the most out of our products. Our support team is always available to resolve any issues that the plugin is causing your website. We also provide online support for our premium customers during business hours. You just need to book a call with the team. Moreover, we offer a 30-day money-back guarantee in case you are not happy with the product. We have been maintaining our DHL Premium Plugin for more than 5 years. The prime reason it is one of the best is only that we listen and care about our Customers.
Hello @diegomat For almost a year I was trying to find solutions to their changes, and they answer me that expecting changes from DHL But DHL hadn’t made any changes that affected the plugin or were relevant to the problem I was having. Support was slow to respond or said they were waiting for a response from DHL. In 1 year I lost several foreign customers and found a solution only with the help of a technician independent from elex extension. I have all the communication on file and if necessary after consulting a lawyer, I will release some of the correspondence. I asked to be given a one year license because it wasn’t working due to the problems and they said NO