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supportThe plugin shows up fine at the checkout page. But when I click add gift wrap, it says Gift Wrap added – but it’s not reflected in the checkout. You can see here: https://snipboard.io/pnKAxC.jpg I would really appreciate your help! Thank you! Best, Tatjana PS: I’ve disabled it for now, as don’t want to confuse customers. The page I need help with: [ log in to see the link]
Hello @tatjanaap We have checked your website, but we couldn’t see the gift wrapping options. That’s why couldn’t replicate the issue. https://share.cleanshot.com/XrWXzk24 Thanks!
Hi! Yes, I deactivated it as I wasn’t sure how long it would take you to reply and I didn’t want to confuse our customers. I’ve now activated it again, so if you could have a look at it today, that would be amazing! https://teapro.co.uk/checkout/ Thank you so much! Best, Tatjana
Hello @tatjanaap , I see the problem now, as we don’t have any problem in anywhere else. My initial thought it can be related to multi-step functionality that you use. Could you please try 2 things for me; Try to add gift wrapping options to cart instead of checkout so we can see if it is working fine there? Could you please temporarily deactivate the multi-step functionality and maybe change the theme for testing as well? If you are worried to apply these changes as it is a production website, I would suggest you to create a staging website and create a ticket from here: https://giftwrapper.app/contact-support/ So we can check the issue deeper and try to find a solution for you. Thanks!
Hello @tatjanaap We have checked your website, but we couldn’t see the gift wrapping options. That’s why couldn’t replicate the issue. https://share.cleanshot.com/XrWXzk24 Thanks!
Hi! Yes, I deactivated it as I wasn’t sure how long it would take you to reply and I didn’t want to confuse our customers. I’ve now activated it again, so if you could have a look at it today, that would be amazing! https://teapro.co.uk/checkout/ Thank you so much! Best, Tatjana
Hello @tatjanaap , I see the problem now, as we don’t have any problem in anywhere else. My initial thought it can be related to multi-step functionality that you use. Could you please try 2 things for me; Try to add gift wrapping options to cart instead of checkout so we can see if it is working fine there? Could you please temporarily deactivate the multi-step functionality and maybe change the theme for testing as well? If you are worried to apply these changes as it is a production website, I would suggest you to create a staging website and create a ticket from here: https://giftwrapper.app/contact-support/ So we can check the issue deeper and try to find a solution for you. Thanks!