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review · 4 starsusers do not receive any notification when post has been published. edit: after switching to sendgrid, mails where sent to almost all users. This topic was modified 8 years, 11 months ago by bdbrown . This topic was modified 8 years, 11 months ago by Kingsley Felix . This topic was modified 8 years, 11 months ago by Kingsley Felix .
Hi @iamkingsleyf – The plugin definitely sends “Contributors” an email when the post is published. Check your settings. The plugin does not state it will send to every user. It is based on actual ‘role’. We’re 100% sure it works. If the email is not going through to your ‘Contributor’, thne please check the email settings of your server. The plugin uses the same mailing capability as WordPress. I’m pretty sure this is not indicative of a 1-star review. Email sending / receiving is not related to the plugin, but rather your own server’s SMTP mail settings. Thank you.
Here’s more information. Since there are thousands of others using the plugin without any issue, it is most likely due to one of the following reasons: 1) The “user” is not a contributor. Please double-check. Some admins mistakenly think an user has “Contributor” status, but they may be an Author or Editor. 2) Your server / hosting provider configuration is blocking emails. The plugin relies on the default WP mailing functionality. To resolve this on some hosting providers, some people install a SMTP handler for sending your emails such as Easy WP SMTP and it works like a charm combined with this plugin. 3) Your email service provider (gmail, yahoo, etc) is either sending the emails to spam (check the folder). 4) You have a conflicting plugin – most likely one that messes with your mail settings. Please verify. Also, we’d appreciate it if you updated your 1-star review after determining the actual reason for the issue. Thank you.
it was set as all users even editors do not receive emails when articles are submitted. maybe its a conflict with publishpress. This reply was modified 8 years, 11 months ago by Kingsley Felix .
Hi @iamkingsleyf – The plugin definitely sends “Contributors” an email when the post is published. Check your settings. The plugin does not state it will send to every user. It is based on actual ‘role’. We’re 100% sure it works. If the email is not going through to your ‘Contributor’, thne please check the email settings of your server. The plugin uses the same mailing capability as WordPress. I’m pretty sure this is not indicative of a 1-star review. Email sending / receiving is not related to the plugin, but rather your own server’s SMTP mail settings. Thank you.
Here’s more information. Since there are thousands of others using the plugin without any issue, it is most likely due to one of the following reasons: 1) The “user” is not a contributor. Please double-check. Some admins mistakenly think an user has “Contributor” status, but they may be an Author or Editor. 2) Your server / hosting provider configuration is blocking emails. The plugin relies on the default WP mailing functionality. To resolve this on some hosting providers, some people install a SMTP handler for sending your emails such as Easy WP SMTP and it works like a charm combined with this plugin. 3) Your email service provider (gmail, yahoo, etc) is either sending the emails to spam (check the folder). 4) You have a conflicting plugin – most likely one that messes with your mail settings. Please verify. Also, we’d appreciate it if you updated your 1-star review after determining the actual reason for the issue. Thank you.
it was set as all users even editors do not receive emails when articles are submitted. maybe its a conflict with publishpress. This reply was modified 8 years, 11 months ago by Kingsley Felix .