Not Updating Code Entered

I am a novice with WordPress and its plugins. I have no developer experience so any suggestions need to be step-by-step for me… I have been trying to resolve a theme issue and they recommended I download your plugin. The following is the chain of events: 1) I input the theme recommended code and it did not work 2) I input and updated in TC Custom Javascript a second code and got results but had 1 small problem 3) The theme people sent me a third code. I put in the third code in TC Custom Javascript and hit update and it reverted back to the first code I inputted that did not work. – I am unable to input anymore code in the plugin because it reverts back to the first code when updating. I have deactivated, deleted, and reinstalled many different plugins and TC Custom Javascript plugin to try and clear the memory somehow but nothing works. I had my hosting company perform the same and no results. I am working with the theme people on forums but it is cumbersome and response has been disappointing. Can you help me solve this issue???? Hi, Do you remember the problem when you update the second code? When I updated the second code I had to deactivate the minifying plugins first then clear the caches. That does not work anymore. My hosting Co. verified this. I have sent you a hot fix, please check your email.