Source evidence

Not sending digital attachments

StoreEngine — Complete eCommerce Solution with Memberships, Licensing, Affiliates & More · support · 2026-06-09T09:54:00+00:00

StoreEngine — Complete eCommerce Solution with Memberships, Licensing, Affiliates & More plugin evidence original source source API

complaintsentiment

highseverity

1.0relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

9 / 39 rows with source links

23.1% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

30 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

Pablos unresolved

I have a problem with StoreEngine not sending digital attachments. I have everything set up but there is no digital attachment or download link in the email. Please help. I’ve run into another problem, even though I have shipping ZONES set up, the shipping offer doesn’t appear in my cart. I have the customer’s address by zone. Hello @spamiky , Thank you for reaching out to us. Regarding your first question: Currently, when a student/user purchases a digital product through StoreEngine, they will receive an invoice email similar to the screenshot . To access or download their purchased files, they can navigate to: Store Dashboard → Downloads . Please refer to the attached screenshot for guidance. We hope this clarifies the download process. Regarding your second question: We’ve identified a minor issue with the Shipping Zone system. Our development team is already aware of it and will work on a fix as soon as possible. Once the issue is resolved, the shipping options will appear correctly on the checkout page. We hope this answers your questions. If you need any further assistance now or in the future, please feel free to contact us through our Support Portal . Best regards, Kodezen Support Team Thank you very much for the answers.

Commercial Context

Opportunity

checkout and revenue assurance

Ecommerce revenue assurance for protecting checkout revenue and order operations

Buyer: store owners and WooCommerce agencies

Wedge: monitor ecommerce failures, handoffs, and revenue-impacting exceptions

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Not sending digital attachments: users show security, bugs, missing feature pain that may indicate a product gap.

Evidence quote: Please help.

Affected feature: checkout

security bugs missing feature support

Plugin

API

StoreEngine — Complete eCommerce Solution with Memberships, Licensing, Affiliates & More

600 active installs · 22.4K downloads · rating 100.0

ecommerce ecommerce plugin license membership online store

Comments

3 shown

Pablos 2026-06-09T16:42:00+00:00

I’ve run into another problem, even though I have shipping ZONES set up, the shipping offer doesn’t appear in my cart. I have the customer’s address by zone.

linkon242662 2026-06-14T11:25:00+00:00

Hello @spamiky , Thank you for reaching out to us. Regarding your first question: Currently, when a student/user purchases a digital product through StoreEngine, they will receive an invoice email similar to the screenshot . To access or download their purchased files, they can navigate to: Store Dashboard → Downloads . Please refer to the attached screenshot for guidance. We hope this clarifies the download process. Regarding your second question: We’ve identified a minor issue with the Shipping Zone system. Our development team is already aware of it and will work on a fix as soon as possible. Once the issue is resolved, the shipping options will appear correctly on the checkout page. We hope this answers your questions. If you need any further assistance now or in the future, please feel free to contact us through our Support Portal . Best regards, Kodezen Support Team

Pablos 2026-06-14T12:35:00+00:00

Thank you very much for the answers.