Conversation
supportHello, I have installed your plugin – but unfortunately it is not responsive. The markers are only visible on the desktop and not on e.g. the iPhone. Is there a further development planned here? Or have I done something wrong? Thank you for your answer. Heike The page I need help with: [ log in to see the link]
Hi, The plugin is build to be responsive. I’ll check your website and tell you what wrong. If you can try the demos of the plugin and tell me if it work on your iphone or not: https://www.info-d-74.com/en/interactive-image-demos/ This reply was modified 4 years, 4 months ago by manu225 .
So i checked and it works fine on my Galaxy J5 and on the iPhone emulator. Screenshots of what you should see here: https://www.pictureland.fr/v2/dossier-Interactive%20image-21400.html Can you send me a screenshot of what you see on your iPhone please? This reply was modified 4 years, 4 months ago by manu225 .
Hello, thank you for your answers. Unfortunately, I have to disagree: No checkpoint is displayed on my iPhone. I have on this page http://rundgang.denktraeume.de/stadtrundgang-screenshots/ the screenshots from my iPhone SE. I cannot find any clickable spots here. Thanks again for your ideas on how to fix this….
Hi, Thanks for the screenshots. I see what is the problem: the checkpoints are displayed but there are not at the good position (you can see them on your screenshot on the top of the image). So i suppose it’s an height calculation bug, but i can’t reproduce the issue here for now. Can you tell me which browser you use on your iPhone (Safari, Chrome, etc.)?
I just released the v1.01 that fix an error in javascript code append on Safari and the wrong position of the markers. Tell me if it works after this update?
Thank you very much for your support and for the update. The hotspots are now actually visible on the iPhone (SE, version 14.8.1, Safari). But: when I tap them with my finger, nothing happens. So nothing is displayed… Sorry…
Yes, there was a bug with tooltip position sometime. I changed that in the version 1.02, i just released now. That should work.
Hello, I installed the update, but unfortunately there is no improvement. Meanwhile, in the desktop version, the content is no longer displayed next to the hotspot, but in the upper left corner of the screen. Is this the way it is supposed to be?
Yes the position of the tooltip is normal, cause i changed it to avoid the bug of position. Can you try to clean your mobile browser cache ad try again please? Cause it’s strange it doesn’t work now (i tried on a very old Safari and it work fine here).
Closing beacause of no news.
Hi, The plugin is build to be responsive. I’ll check your website and tell you what wrong. If you can try the demos of the plugin and tell me if it work on your iphone or not: https://www.info-d-74.com/en/interactive-image-demos/ This reply was modified 4 years, 4 months ago by manu225 .
So i checked and it works fine on my Galaxy J5 and on the iPhone emulator. Screenshots of what you should see here: https://www.pictureland.fr/v2/dossier-Interactive%20image-21400.html Can you send me a screenshot of what you see on your iPhone please? This reply was modified 4 years, 4 months ago by manu225 .
Hello, thank you for your answers. Unfortunately, I have to disagree: No checkpoint is displayed on my iPhone. I have on this page http://rundgang.denktraeume.de/stadtrundgang-screenshots/ the screenshots from my iPhone SE. I cannot find any clickable spots here. Thanks again for your ideas on how to fix this….
Hi, Thanks for the screenshots. I see what is the problem: the checkpoints are displayed but there are not at the good position (you can see them on your screenshot on the top of the image). So i suppose it’s an height calculation bug, but i can’t reproduce the issue here for now. Can you tell me which browser you use on your iPhone (Safari, Chrome, etc.)?
I just released the v1.01 that fix an error in javascript code append on Safari and the wrong position of the markers. Tell me if it works after this update?
Thank you very much for your support and for the update. The hotspots are now actually visible on the iPhone (SE, version 14.8.1, Safari). But: when I tap them with my finger, nothing happens. So nothing is displayed… Sorry…
Yes, there was a bug with tooltip position sometime. I changed that in the version 1.02, i just released now. That should work.
Hello, I installed the update, but unfortunately there is no improvement. Meanwhile, in the desktop version, the content is no longer displayed next to the hotspot, but in the upper left corner of the screen. Is this the way it is supposed to be?
Yes the position of the tooltip is normal, cause i changed it to avoid the bug of position. Can you try to clean your mobile browser cache ad try again please? Cause it’s strange it doesn’t work now (i tried on a very old Safari and it work fine here).
Closing beacause of no news.