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supportHi there, we are running a test on our form and the submission isn’t forwarding to any of the emails we have listed for the form. We have a website developer who recently changed themes and made some changes, but I don’t know if this would cause issues or not. Thank you for your help. The page I need help with: [ log in to see the link]
Hey @cinja0531 Thank you for reaching out about this today. Could you please export your form as an XML file and attach it here: https://we.tl/r-DKE0Nbddyd ? If you need help with exporting your form, here are some instructions that may help.
Thank you. It is uploaded.
Hi @cinja0531 Thank you for the XML. I imported it to my dev site for testing, and it seems to be properly configured. The only possible conflict I would recommend checking for is the [admin_email] shortcode you are using as a FROM address. The email address can be found on the Settings > General page of your WordPress dashboard, in the “ Administration Email Address ” box. Can you confirm that this email address matches the domain of your website, and does NOT match the TO addresses for either of your email actions? —– For further troubleshooting, please note that Formidable Forms does not send emails directly, but rather composes the message and passes it to WordPress for sending. Therefore, troubleshooting issues with email delivery requires checking your WordPress email-sending configuration. In most cases where email issues are reported, we find that emails leave the website correctly but are sanitized or deleted before delivery by internet spam protection measures. Spam protection rules are constantly getting stricter, and a form can sometimes stop working without any changes on your website. If you’re currently not using an SMTP plugin to send your emails, I highly recommend installing and configuring one. Most SMTP plugins will do the job, but I’d suggest looking for one that includes message logging. One such free SMTP plugin that I’m aware of is called “Post SMTP.” Using SMTP to send your messages can make them appear more legitimate than the built-in WordPress mail service, which can help them pass spam filters. It’s also important to ensure that your email messages are configured correctly. Here are eight essential things to check: The SUBJECT line should not be blank. The FROM address MUST match the domain of your website. It’s best to set up a dedicated email for this, such as noreply@mydomain.com . The TO address should never match the FROM address as this looks unusual and can trigger spam deletion. If you specify a REPLY-TO address, it should never match the TO address. While you can include multiple addresses in your TO field, it’s best to use the CC and BCC fields for additional recipients. Many spam filters are triggered by too many recipients in one email. For large lists (50 or more recipients), consider a service like Sendgrid or SendInBlue. Minimize the number of links you include. Email messages with lots of links may trigger spam filters. Finally, contact your hosting provider and ask if the SPF record for your email address is properly configured. Please let me know if this helps. Best, Nathanael.
Hey @cinja0531 Thank you for reaching out about this today. Could you please export your form as an XML file and attach it here: https://we.tl/r-DKE0Nbddyd ? If you need help with exporting your form, here are some instructions that may help.
Thank you. It is uploaded.
Hi @cinja0531 Thank you for the XML. I imported it to my dev site for testing, and it seems to be properly configured. The only possible conflict I would recommend checking for is the [admin_email] shortcode you are using as a FROM address. The email address can be found on the Settings > General page of your WordPress dashboard, in the “ Administration Email Address ” box. Can you confirm that this email address matches the domain of your website, and does NOT match the TO addresses for either of your email actions? —– For further troubleshooting, please note that Formidable Forms does not send emails directly, but rather composes the message and passes it to WordPress for sending. Therefore, troubleshooting issues with email delivery requires checking your WordPress email-sending configuration. In most cases where email issues are reported, we find that emails leave the website correctly but are sanitized or deleted before delivery by internet spam protection measures. Spam protection rules are constantly getting stricter, and a form can sometimes stop working without any changes on your website. If you’re currently not using an SMTP plugin to send your emails, I highly recommend installing and configuring one. Most SMTP plugins will do the job, but I’d suggest looking for one that includes message logging. One such free SMTP plugin that I’m aware of is called “Post SMTP.” Using SMTP to send your messages can make them appear more legitimate than the built-in WordPress mail service, which can help them pass spam filters. It’s also important to ensure that your email messages are configured correctly. Here are eight essential things to check: The SUBJECT line should not be blank. The FROM address MUST match the domain of your website. It’s best to set up a dedicated email for this, such as noreply@mydomain.com . The TO address should never match the FROM address as this looks unusual and can trigger spam deletion. If you specify a REPLY-TO address, it should never match the TO address. While you can include multiple addresses in your TO field, it’s best to use the CC and BCC fields for additional recipients. Many spam filters are triggered by too many recipients in one email. For large lists (50 or more recipients), consider a service like Sendgrid or SendInBlue. Minimize the number of links you include. Email messages with lots of links may trigger spam filters. Finally, contact your hosting provider and ask if the SPF record for your email address is properly configured. Please let me know if this helps. Best, Nathanael.