Source evidence

Not able to edit sub articles

DocsPress – Online Documentation · support · 2020-01-31T14:57:00+00:00

DocsPress – Online Documentation plugin evidence original source source API

complaintsentiment

mediumseverity

0.92relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

4 / 26 rows with source links

15.4% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

22 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

torralaq unresolved

In the screenshot above, how can you access the circled area? I am unable to see those sub docs at all, and have no way to edit them after adding them. In addition, I don’t have the view from the other screenshot where all the docs are listed like normal pages. I really really love the plugin, but if I can’t edit existing docs, it’s not very useful 🙁 The page I need help with: [ log in to see the link] I see that someone else submitted this issue several months ago: https://wordpress.org/support/topic/%e5%8f%91%e7%8e%b0%e4%b8%80%e4%b8%aabug/ I did eventually find the “classic UI” so I guess I can just use that. It would however, be nice if the hierarchy worked properly in the other view. Hi. Most probably it is conflicting with 3rd-party plugins or theme. Do the admin UI works for you on a fresh WordPress install? Regards, nK.

Commercial Context

Opportunity

support triage and conversation operations

Documentation support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated documentation threads, failed replies, knowledge gaps, and escalation workload

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Not able to edit sub articles: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence quote: I really really love the plugin, but if I can’t edit existing docs, it’s not very useful 🙁 The page I need help with: [ log in to see the link] In the screenshot above, how can you access the circled area?

Affected feature: bugs

bugs compatibility support setup

Plugin

API

DocsPress – Online Documentation

400 active installs · 20.9K downloads · rating 88.0

document documentation export help knowledge base

Comments

3 shown

torralaq 2020-01-31T14:57:00+00:00

I see that someone else submitted this issue several months ago: https://wordpress.org/support/topic/%e5%8f%91%e7%8e%b0%e4%b8%80%e4%b8%aabug/

torralaq 2020-01-31T15:03:00+00:00

I did eventually find the “classic UI” so I guess I can just use that. It would however, be nice if the hierarchy worked properly in the other view.

nK 2020-02-10T22:09:00+00:00

Hi. Most probably it is conflicting with 3rd-party plugins or theme. Do the admin UI works for you on a fresh WordPress install? Regards, nK.