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No Test-Mail any more?

Email Templates Customizer and Designer for WordPress and WooCommerce · support · 2025-11-05T15:52:00+00:00

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dlx resolved
Hello! Why was the most important feature removed? Without the ability to test the layout—i.e., send yourself a test email—the plugin is completely useless. Instead, promoting Postman is counterproductive. I used to think Postman was great, but if advertising leads to useful and important features being removed, then I can no longer use either plugin. It’s not as if there are no alternatives… Regards! Hi @deeluuxe , Thank you for contacting us. We hope you are doing well. Could you please confirm which version of Email Templates Customizer and Designer for WordPress and WooCommerce you are using? We can confirm that the latest version includes the Test Email option. If possible, please share a short screencast video so we can better understand the issue. Thanks & Regards, WP Experts Support Team Hello @muddasirhayat , I´ve checked this again: In Customizer the last entrys are: – E-Mail Body – E-Mail Footer – Postman SMTP Version: Email Templates Version 1.5.6 There´s no option to test the sending of the emails. Best regards! Hi @deeluuxe , We have tested the issue on our end but were unable to reproduce the problem you described. Reference: https://www.awesomescreenshot.com/video/46507746?key=6f781bbe17db340bd6a9518c2205ad9e . To assist you further, could you please confirm if you are currently using WooCommerce, and if the plugin is active on your site? Thank you. Hello @muddasirhayat thank you for the video! I´ve checked the version of my plugin – it´s the same as yours. But the customizer looks different. Here´s the HTML of the UL (“Send Test Email” is missing): <ul class="customize-pane-child accordion-sub-container control-panel-content accordion-section control-section control-panel control-panel-default current-panel" id="sub-accordion-panel-mailtpl"> <li class="panel-meta customize-info accordion-section "> <button class="customize-panel-back" tabindex="-1"><span class="screen-reader-text"> Zurück </span></button> <div class="accordion-section-title"> <span class="preview-notice"> Deine Anpassungen für <strong class="panel-title">Wordpress Email Templates</strong> </span> <button type="button" class="customize-help-toggle dashicons dashicons-editor-help" aria-expanded="false"><span class="screen-reader-text"> Hilfe </span></button> </div> <div class="description customize-panel-description"> Im Email Templates Customizer kannst du das Aussehen deiner WordPress E-Mails ändern. Dieser ist vollständig kompatibel mit WooCommerce und Easy Digital Downloads HTML E-Mails </div> <div class="customize-control-notifications-container" style="display: none;"><ul></ul></div> </li> <li id="accordion-section-section-mailtpl-email-type" class="accordion-section control-section control-section-default control-subsection" aria-owns="sub-accordion-section-section-mailtpl-email-type" style=""> <h3 class="accordion-section-title"> <button type="button" class="accordion-trigger" aria-expanded="false" aria-controls="section-mailtpl-email-type-content"> Change Template </button> </h3> </li><li id="accordion-section-section_mailtpl_settings" class="accordion-section control-section control-section-default control-subsection" aria-owns="sub-accordion-section-section_mailtpl_settings" style=""> <h3 class="accordion-section-title"> <button type="button" class="accordion-trigger" aria-expanded="false" aria-controls="section_mailtpl_settings-content"> Einstellungen </button> </h3> </li><li id="accordion-section-section_mailtpl_template" class="accordion-section control-section control-section-default control-subsection" aria-owns="sub-accordion-section-section_mailtpl_template" style=""> <h3 class="accordion-section-title"> <button type="button" class="accordion-trigger" aria-expanded="false" aria-controls="section_mailtpl_template-content"> Vorlage </button> </h3> </li><li id="accordion-section-section_mailtpl_header" class="accordion-section control-section control-section-default control-subsection" aria-owns="sub-accordion-section-section_mailtpl_header" style=""> <h3 class="accordion-section-title"> <button type="button" class="accordion-trigger" aria-expanded="false" aria-controls="section_mailtpl_header-content"> E-Mail Header (Kopfzeile) </button> </h3> </li><li id="accordion-section-section_mailtpl_body" class="accordion-section control-section control-section-default control-subsection" aria-owns="sub-accordion-section-section_mailtpl_body" style=""> <h3 class="accordion-section-title"> <button type="button" class="accordion-trigger" aria-expanded="false" aria-controls="section_mailtpl_body-content"> E-Mail Body (Inhalt) </button> </h3> </li><li id="accordion-section-section_mailtpl_footer" class="accordion-section control-section control-section-default control-subsection" aria-owns="sub-accordion-section-section_mailtpl_footer" style=""> <h3 class="accordion-section-title"> <button type="button" class="accordion-trigger" aria-expanded="false" aria-controls="section_mailtpl_footer-content"> E-Mail Footer (Fußzeile) </button> </h3> </li><li id="accordion-section-mailtpl_postman_smtp_marketing" class="accordion-section control-section control-section-mailtpl-branding-section control-subsection" aria-owns="sub-accordion-section-mailtpl_postman_smtp_marketing" style=""> <h3 class="accordion-section-title"> <button type="button" class="accordion-trigger" aria-expanded="false" aria-controls="mailtpl_postman_smtp_marketing-content"> Postman SMTP </button> </h3> </li></ul> Best regards! Hi @deeluuxe , Thank you for your explanation. If possible, please open a support ticket on our official website. This will allow us to connect you directly with a developer and resolve your issue as quickly as possible. You can create a ticket by clicking here . Reader: We will update the resolution here once we resolve the customer issue. Thank you Hi @deeluuxe , We haven’t heard back from you regarding the issue. We will be closing this thread for now. If you continue to experience any problems, please feel free to open a new thread, and we’ll be happy to assist you. Thank you for your understanding. Thank you Same here. Downloaded and updated to the latest version. There’s no test mail feature anymore !! The actual version is 1.5.11 Hi @wptechnology , Thank you for reaching out to us. We have tested on our site, and the issue you reported has been fixed in the latest version 1.5.11. We are attaching the reference showing we are using the updated version, and we are not encountering the same issue you described. Reference: https://ibb.co/Wv5hGDSz , https://ibb.co/bjQFpLmw , You may be experiencing this issue due to the site cache. Kindly remove the site cache and update the plugin again. If you are still experiencing the issue, please open a new thread so we can assist you more effectively. Thanks & regards, WPExperts Support Team

Comments

8 shown
muddasirhayat 2025-11-06T07:31:00+00:00

Hi @deeluuxe , Thank you for contacting us. We hope you are doing well. Could you please confirm which version of Email Templates Customizer and Designer for WordPress and WooCommerce you are using? We can confirm that the latest version includes the Test Email option. If possible, please share a short screencast video so we can better understand the issue. Thanks & Regards, WP Experts Support Team

dlx 2025-11-17T15:11:00+00:00

Hello @muddasirhayat , I´ve checked this again: In Customizer the last entrys are: – E-Mail Body – E-Mail Footer – Postman SMTP Version: Email Templates Version 1.5.6 There´s no option to test the sending of the emails. Best regards!

muddasirhayat 2025-11-19T08:41:00+00:00

Hi @deeluuxe , We have tested the issue on our end but were unable to reproduce the problem you described. Reference: https://www.awesomescreenshot.com/video/46507746?key=6f781bbe17db340bd6a9518c2205ad9e . To assist you further, could you please confirm if you are currently using WooCommerce, and if the plugin is active on your site? Thank you.

dlx 2025-11-20T10:09:00+00:00

Hello @muddasirhayat thank you for the video! I´ve checked the version of my plugin – it´s the same as yours. But the customizer looks different. Here´s the HTML of the UL (“Send Test Email” is missing): <ul class="customize-pane-child accordion-sub-container control-panel-content accordion-section control-section control-panel control-panel-default current-panel" id="sub-accordion-panel-mailtpl"> <li class="panel-meta customize-info accordion-section "> <button class="customize-panel-back" tabindex="-1"><span class="screen-reader-text"> Zurück </span></button> <div class="accordion-section-title"> <span class="preview-notice"> Deine Anpassungen für <strong class="panel-title">Wordpress Email Templates</strong> </span> <button type="button" class="customize-help-toggle dashicons dashicons-editor-help" aria-expanded="false"><span class="screen-reader-text"> Hilfe </span></button> </div> <div class="description customize-panel-description"> Im Email Templates Customizer kannst du das Aussehen deiner WordPress E-Mails ändern. Dieser ist vollständig kompatibel mit WooCommerce und Easy Digital Downloads HTML E-Mails </div> <div class="customize-control-notifications-container" style="display: none;"><ul></ul></div> </li> <li id="accordion-section-section-mailtpl-email-type" class="accordion-section control-section control-section-default control-subsection" aria-owns="sub-accordion-section-section-mailtpl-email-type" style=""> <h3 class="accordion-section-title"> <button type="button" class="accordion-trigger" aria-expanded="false" aria-controls="section-mailtpl-email-type-content"> Change Template </button> </h3> </li><li id="accordion-section-section_mailtpl_settings" class="accordion-section control-section control-section-default control-subsection" aria-owns="sub-accordion-section-section_mailtpl_settings" style=""> <h3 class="accordion-section-title"> <button type="button" class="accordion-trigger" aria-expanded="false" aria-controls="section_mailtpl_settings-content"> Einstellungen </button> </h3> </li><li id="accordion-section-section_mailtpl_template" class="accordion-section control-section control-section-default control-subsection" aria-owns="sub-accordion-section-section_mailtpl_template" style=""> <h3 class="accordion-section-title"> <button type="button" class="accordion-trigger" aria-expanded="false" aria-controls="section_mailtpl_template-content"> Vorlage </button> </h3> </li><li id="accordion-section-section_mailtpl_header" class="accordion-section control-section control-section-default control-subsection" aria-owns="sub-accordion-section-section_mailtpl_header" style=""> <h3 class="accordion-section-title"> <button type="button" class="accordion-trigger" aria-expanded="false" aria-controls="section_mailtpl_header-content"> E-Mail Header (Kopfzeile) </button> </h3> </li><li id="accordion-section-section_mailtpl_body" class="accordion-section control-section control-section-default control-subsection" aria-owns="sub-accordion-sec...

muddasirhayat 2025-11-24T11:23:00+00:00

Hi @deeluuxe , Thank you for your explanation. If possible, please open a support ticket on our official website. This will allow us to connect you directly with a developer and resolve your issue as quickly as possible. You can create a ticket by clicking here . Reader: We will update the resolution here once we resolve the customer issue. Thank you

muddasirhayat 2025-12-23T14:11:00+00:00

Hi @deeluuxe , We haven’t heard back from you regarding the issue. We will be closing this thread for now. If you continue to experience any problems, please feel free to open a new thread, and we’ll be happy to assist you. Thank you for your understanding. Thank you

wptechnology 2026-02-02T13:46:00+00:00

Same here. Downloaded and updated to the latest version. There’s no test mail feature anymore !! The actual version is 1.5.11

muddasirhayat 2026-02-03T08:15:00+00:00

Hi @wptechnology , Thank you for reaching out to us. We have tested on our site, and the issue you reported has been fixed in the latest version 1.5.11. We are attaching the reference showing we are using the updated version, and we are not encountering the same issue you described. Reference: https://ibb.co/Wv5hGDSz , https://ibb.co/bjQFpLmw , You may be experiencing this issue due to the site cache. Kindly remove the site cache and update the plugin again. If you are still experiencing the issue, please open a new thread so we can assist you more effectively. Thanks & regards, WPExperts Support Team