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review · 1 starsI purchased templates from CodeDesigner, but unfortunately they do not load or import correctly. Despite submitting four support requests so far, I have not received any response. Since the product is not usable, I requested a refund. However, there has been no reaction to that request either. Reliable customer support is essential for digital products, especially when technical issues arise. If support inquiries remain unanswered and refund requests are not processed, this is, in my opinion, not professional. I still hope for a resolution, but at this point, I cannot recommend this provider. This topic was modified 2 months, 4 weeks ago by mixmaster2008 . This topic was modified 2 months, 4 weeks ago by mixmaster2008 .
I purchased templates from CodeDesigner, but unfortunately they do not load or import correctly. Despite submitting four support requests so far, I have not received any response. Since the product is not usable, I requested a refund. However, there has been no reaction to that request either. Reliable customer support is essential for digital products, especially when technical issues arise. If support inquiries remain unanswered and refund requests are not processed, this is, in my opinion, not professional. I still hope for a resolution, but at this point, I cannot recommend this provider.
Hi mixmaster2008, Thank you for sharing your feedback and we are truly sorry to hear about your experience. We understand how frustrating it must be when templates do not work as expected especially after multiple support attempts without a resolution. This is not the experience we want for our users. We take support requests and refund concerns seriously and we sincerely apologize for the delay in response you have faced. We would like to personally look into your case and help resolve this as quickly as possible. Could you please share your ticket details or purchase email with us so we can prioritize your request immediately? We appreciate your patience and the opportunity to make this right. Best regards, Mahmudur Rahman
I purchased templates from CodeDesigner, but unfortunately they do not load or import correctly. Despite submitting four support requests so far, I have not received any response. Since the product is not usable, I requested a refund. However, there has been no reaction to that request either. Reliable customer support is essential for digital products, especially when technical issues arise. If support inquiries remain unanswered and refund requests are not processed, this is, in my opinion, not professional. I still hope for a resolution, but at this point, I cannot recommend this provider.
Hi mixmaster2008, Thank you for sharing your feedback and we are truly sorry to hear about your experience. We understand how frustrating it must be when templates do not work as expected especially after multiple support attempts without a resolution. This is not the experience we want for our users. We take support requests and refund concerns seriously and we sincerely apologize for the delay in response you have faced. We would like to personally look into your case and help resolve this as quickly as possible. Could you please share your ticket details or purchase email with us so we can prioritize your request immediately? We appreciate your patience and the opportunity to make this right. Best regards, Mahmudur Rahman